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About the Role
As AI Product Manager for ProServ, you will own the roadmap that makes ProServ AI-native, sitting at the intersection of AI strategy, engineering execution, and organisational change. You will operate with significant autonomy and a high degree of ambiguity. The ability to influence without authority, build momentum x-geo, and translate strategic intent into real-world delivery is essential.
Responsibilities
- Own the AI product roadmap for ProServ
- Deeply understand the needs of ProServ users by spending time with our teams, observing patterns across their feedback, and interrogating our data
- Translate user needs into an AI strategy including a prioritised, executable product roadmap
- Work closely with the ProServ leadership team to align roadmap decisions with broader transformation objectives
- Track progress, surface blockers, and maintain momentum across concurrent workstreams
- Coordinate a global community of SMEs
- Manage and motivate a distributed network of contributing engineers and consultants across all geos contributing to AI initiatives
- Structure contributions into meaningful, well-scoped workstreams with clear ownership and outcomes
- Identify opportunities to leverage existing Product investments in AI rather than building from scratch
- Drive AI execution and adoption
- Work with the team to ensure new AI tools and capabilities are adopted globally
- Develop frameworks and playbooks that help ProServ teams embed AI into their day-to-day
- Surface insights from the field back into the product roadmap
- Prepare and present updates to the AI SteerCo including the global Head of ProServ
- Maintain clear documentation, decision logs and progress tracking across all AI workstreams
- Proactively manage stakeholder expectations and communicate trade-offs clearly
Requirements
- Strong enough technical foundation to hold your own in engineering conversations
- Familiarity with AI concepts, tooling and the current landscape — including agentic AI, LLMs, and workflow automation
- Experience working alongside engineers and a track record of earning their respect
- Ability to connect day-to-day execution to a longer-term strategic narrative
- Comfortable operating in ambiguity and building structure where little exists
- Experience in transformation, consulting, or change management environments is a strong plus
- Exceptional ability to influence without authority across geographies, seniority levels and functions
- Politically astute — able to read room dynamics, navigate competing agendas, and build trust with diverse stakeholders
- A natural community builder who brings energy and momentum to cross-functional groups
- Confident presenter and communicator — able to distil complex technical or strategic topics for senior audiences
- Strong written communication skills for documentation, updates and async collaboration across time zones
- Fluent in both engineer-speak and business-speak
- 5+ years of experience in a product, transformation, technical consulting or similar role
- Experience in a global SaaS, technology or professional services environment preferred
- Non-traditional backgrounds welcome. We care more about how you think and operate than the title on your CV
Skills
- AI strategy
- Engineering execution
- Organisational change
- Product roadmap ownership
- User needs understanding
- AI strategy development
- Roadmap alignment
- Progress tracking
- Blocker identification
- Momentum maintenance
- Global SME coordination
- Community management
- Cross-functional collaboration
- Egless collaboration
- Workstream structuring
- Outcome definition
- AI product investment leverage
- AI execution
- AI adoption
- Framework development
- Playbook development
- AI embedding
- Field insight surfacing
- Action orientation
- Urgency and focus
- Iterative development
- AI initiative governance
- AI initiative communication
- SteerCo updates
- Documentation maintenance
- Decision logging
- Progress tracking
- Stakeholder expectation management
- Trade-off communication
- Technical credibility
- Engineering conversation proficiency
- AI concepts familiarity
- AI tooling familiarity
- Agentic AI knowledge
- LLM knowledge
- Workflow automation knowledge
- Strategic thinking
- Organisational thinking
- Ambiguity navigation
- Structure building
- Transformation experience
- Consulting experience
- Change management experience
- Influence without authority
- Interpersonal intelligence
- Political astuteness
- Trust building
- Community building
- Presentation skills
- Complex topic distillation
- Written communication
- Async collaboration
- Engineer-speak fluency
- Business-speak fluency
Location
- Global
Work Type
- Full-time
Experience Level
- 5+ years of experience in a product, transformation, technical consulting or similar role
About the Company
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- This means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.