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About the Role

dnata USA is seeking a Passenger Service Agent to provide essential support at 27 major airports across the United States. This role is crucial for ensuring smooth passenger processing and maintaining operational efficiency, connecting people with possibilities and opportunities.

Responsibilities

• Perform electronic check-in for passengers on international flights.
• Verify necessary documents for both international and domestic flights.
• Assign passenger seats.
• Ensure passengers receive correct boarding passes for their assigned flights.
• Verify ticket and seat reservations.
• Match manifest to the on-board count.
• Make necessary announcements for arrivals and departures.
• Provide requested information to passengers and customers.
• Connect and disconnect Jetway/stairs as needed.
• Assist with baggage tagging and process baggage claim reports.
• Maintain up-to-date knowledge of all flight times during the shift.
• Liaise with Airlines, Customer Service Representatives, and Ground Handlers.
• Perform other duties as assigned.

Requirements

• Possess and maintain a valid state driver's license.
• Possess other FAA/Airport required identification/seals or authorizations.
• Possess a high school diploma or GED equivalent.
• Demonstrate excellent communication and interpersonal skills.
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods.
• Ability to push, pull, lift, and load up to 70 pounds.
• Demonstrate exceptional customer service skills.

Skills

• Communication skills
• Interpersonal skills
• Customer service skills
• Basic computer literacy

Location

• John F. Kennedy Airport, New York City
• 27 major airports across the United States

Work Type

• Full-time

Education Level

• High school diploma or GED equivalent

About the Company

• dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries.
• Services include ground handling, cargo, travel, and catering & retail.
• dnata USA operates at 27 major US airports, handling significant cargo, passenger, and flight volumes.
• Core values include safety, playing to win, respect, teamwork, and future thinking.
• Fosters diversity, ambition, and celebrates achievement.