Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Sales Advisor, you will be the face of Max Mara on the shop floor, embodying the brand's heritage, craftsmanship, and refined Italian elegance while delivering an exceptional client experience to a discerning international clientele.

Responsibilities

• Welcome and assist clients in line with Max Mara's brand philosophy, service standards, and quality expectations.
• Drive individual and team sales targets, contributing to the overall performance of the location.
• Build, develop, and nurture long-term client relationships through proactive clienteling activities.
• Provide expert styling advice and product storytelling, communicating the heritage, materials, and craftsmanship behind each piece.
• Ensure visual merchandising standards are consistently maintained and that the floor is impeccably presented at all times.
• Continuously develop product knowledge, fashion awareness, and competitor insight.
• Handle client queries, after-sales requests, and complaints with professionalism and discretion.
• Act as a true brand ambassador within the multi-brand department store environment, representing Max Mara's values and customer-centric culture.

Requirements

• Minimum 1–3 years of retail experience.
• Previous experience in luxury fashion or within a London department store is a strong advantage.
• Fluent English.
• Genuine passion for fashion, style, and the Max Mara universe.
• Proven ability to build a personal client book and develop loyal relationships.
• Goal-oriented, proactive, and motivated by both personal and team KPIs.
• Polished presentation, excellent interpersonal skills, and a true service mindset.
• Flexibility to work weekends, peak trading periods, and key retail events.

Location

• London

Work Type

• Full Time

Experience Level

• 1-3 years

About the Company

• Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter.
• Founded in 1951, it is the first Italian clothing company with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.
• Passion, commitment, and tradition have created a unique fashion style.
• Operates with 9 brands, 60+ collections per season, selling over 14,000,000+ items annually.
• Has a global presence in 105 countries with over 2,500+ mono-brand stores and 10,000+ multi-brand stores.
• Employs over 5,500+ collaborators worldwide across 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, and BI.

Equal Opportunity

• Committed to equality of opportunity for all employees.
• Accepts and values differences between people without bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.