Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Real Estate Services (RES) team provides a range of services including real estate transactions, workplace strategies, facilities management, and capital project management. This role will drive the North America customer experience strategy forward through innovation and problem-solving, requiring a passion for the customer journey, motivation, intellectual curiosity, analytical skills, and an entrepreneurial mindset.

Responsibilities

Develop real estate leasing/disposition strategies and implementation plans to manage business growth, improve workplace quality, drive cost savings, and optimize the real estate portfolio in Mastercard's New York City office.
Manage internal and external stakeholders across multiple geographies to drive portfolio performance and operational excellence.
Develop and nurture relationships with local leaders and business units to implement workplace management policies, processes, and best practices aligned with global service standards.
Collaborate with RES global services providers including facilities management, engineering, food services, and mail services to achieve set goals and ensure optimal performance of onsite teams.
Serve as the primary point of contact for landlord and property management relationships, upholding local law and building standards in day-to-day building operations.
Collaborate with Capital Projects teams to support the execution of high-visibility workplace initiatives, ensuring timely stakeholder communications and regular project updates.
Partner cross-functionally with Workplace Experience, Communications, Meeting & Travel Services, Physical Security, and Technology teams to ensure alignment on Real Estate Services initiatives.
Represent and advocate for the RES function in all regional leadership meetings.
Oversee capacity and space planning competencies to establish clear business needs.
Partner with the Environmental Sustainability team to ensure green lease, design, and building standards are fully integrated across the intended portfolio.

Requirements

Must be fluent in English (verbal and written).
Thorough understanding of capacity planning, facilities management, project, and transaction management principles/concepts.
Proven understanding and management experience within North America on a regional multi-office basis.
Effective communicator comfortable engaging all levels of management.
Ability to meaningfully collaborate with executive leadership to present business cases, financials, and design concepts effectively.
Strong understanding of outsourcing in corporate real estate and supplier partner management concepts, with special emphasis on adoption of global outsourcing models.
Strong people skills, with proven ability to build rapport with internal/external stakeholders to educate and guide them through strategic RES standards and initiatives.
Strategic thinker with strong analytical skills and ability to provide thought leadership.
Exceptional verbal, written, and presentation skills.
Ability to work independently and with cross-functional/multi-cultural teams.
Regional travel as needed.

Skills

LEED/Green Star/BREEM
FMP
CFM
MCR
MRICS

Location

New York City, New York

Work Type

Full-time

Experience Level

Manager

Education Level

Professional accreditations from GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS will be given preference.

Salary/Compensations

$131,000 - $216,000 USD

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.