Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As Sales Operations Manager, you will lead the North America Sales Operations team, ensuring seamless execution of treaty onboarding, data quality management, operational controls, and continuous improvement initiatives. This high-visibility leadership role involves partnering with various departments to deliver operational excellence at scale and shape the future of the business.
Responsibilities
- Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service.
- Drive cross-training initiatives to build team resilience and ensure business continuity across shifting priorities.
- Oversee end-to-end customer onboarding and operational support activities, ensuring service levels, quality standards, and operational objectives are consistently met.
- Manage team workload and capacity effectively, adapting to volume fluctuations and evolving business priorities with agility.
- Maintain robust operational controls and data quality standards, monitoring KPIs and operational metrics to ensure accuracy, integrity, and compliance.
- Support audit, compliance, and governance requirements, serving as a key operational point of contact for escalations and risk management.
- Identify and lead process improvement initiatives that simplify, standardize, and automate workflows — improving efficiency, scalability, and the overall stakeholder experience.
- Partner with technology and business teams to implement operational enhancements and drive digital transformation within the function.
- Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence.
Requirements
- 7+ years of experience in Sales Operations, Business Operations, Financial Services, Insurance, or a related field, with a demonstrated track record of operational excellence.
- 3+ years of people leadership experience, with proven success building, coaching, and developing high-performing teams.
- Strong expertise in data quality management and operational controls, including experience supporting audit, compliance, and governance requirements.
- Demonstrated ability to lead process improvement initiatives, including simplification, standardization, and automation of complex operational workflows.
- Bachelor's degree or equivalent professional experience in a relevant discipline.
Skills
- Strategic thinking
- Hands-on execution
- Team inspiration
- Navigating complexity
- Building operational infrastructure
- Clear communication
- Empathetic leadership
- Attention to detail
- Data quality management
- Operational controls
- Process improvement
- Simplification
- Standardization
- Automation
- Analytical skills
- Problem-solving skills
- Influencing skills
- Relationship building
- Adaptability
- Bias for action
Location
- Fort Wayne, IN
- Armonk, NY
Work Type
- Hybrid work model (at least three days in office per week)
- Option to work onsite full-time
Experience Level
- 7+ years of experience in Sales Operations, Business Operations, Financial Services, Insurance, or a related field
- 3+ years of people leadership experience
Education Level
- Bachelor's degree or equivalent professional experience
Salary/Compensations
- Fort Wayne, IN: $108,000 - $162,000
- Armonk, NY: $118,000 - $178,000
Benefits
- Total compensation approach considering base pay, short- and long-term incentives, and benefits offered.
About the Company
- Swiss Re is a leading global provider of reinsurance, insurance, and insurance-based risk transfer solutions.
- We work to make the world more resilient by anticipating and managing a wide variety of risks.
- We cover both Property & Casualty and Life & Health sectors.
- Our success depends on an inclusive culture that encourages fresh perspectives and innovative thinking.
- We embrace a workplace where everyone has equal opportunities to thrive and develop professionally.
Equal Opportunity
- Swiss Re is an equal opportunity employer.
- We recruit, hire, and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientation, marital status, military status, or any other characteristic protected by law.
- Decisions on employment are solely based on an individual's qualifications for the position.
- Reasonable accommodations for disabilities are available upon request during the recruitment process.