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About the Role

As a Receptionist, you will be the permanent face of St James and its clients, providing a high level of customer service and professionalism. Your role is crucial in ensuring a positive experience for all visitors and occupiers, making the building your own and going the extra mile to ensure satisfaction.

Responsibilities

• Take full ownership of the reception and associated areas, ensuring they are kept in the best possible order.
• Liaise with cleaners, facilities, security, and other departments as necessary.
• Ensure all functions are carried out in accordance with stipulated protocols and procedures.
• Maintain up-to-date St James Operations Manual, occupier procedures, and phone database.
• Serve as a presentable and professional first point of contact for all guests, visitors, occupiers, and clients.
• Meet and greet all guests and visitors, providing exceptional service.
• Sign in guests and visitors according to security procedures and direct them to the relevant floors.
• Assist guests, visitors, occupiers, and clients with queries, comments, and suggestions knowledgeably and professionally.
• Participate in pop-ups and events.
• Receive and answer calls promptly and efficiently, transferring calls as appropriate.
• Manage difficult or distressed callers calmly and professionally.
• Report accidents or incidents where appropriate.
• Handle post and deliveries, recording them in line with the building's Team Agreement/Operations Manual.
• Perform administrative duties including word processing, photocopying, ordering stationery, and facilities management tasks.
• Maintain strong knowledge of the building and report issues in a timely manner.
• Assist with milk delivery.
• Organize events and pop-ups for the building.
• Complete and provide weekly reports.
• Participate in weekly meetings.
• Ensure the reception area is kept organized, clean, and tidy at all times.
• Be ready to greet visitors at the allocated time.
• Maintain good working relationships with colleagues.
• Adhere to St James policies, procedures, and code of conduct.
• Be fully conversant with emergency procedures related to Health & Safety issues.
• Undertake any other duties as deemed necessary to support the client, customer, colleagues, and St James.

Requirements

• Required to have an SIA licence.
• Proven working knowledge of customer service experience.
• Previous experience is essential in a similar corporate background.
• Good command of the English language.
• Working knowledge of IT with experience of using Microsoft Office.

Skills

• Good interpersonal skills
• Flexibility to work with a range of styles and personalities and according to business demands
• Excellent customer service skills
• Strong efficiency and motivation
• Excellent punctuality
• Outgoing and “can do“ attitude
• Innovation and creativity
• Tact and diplomacy
• Proactive and helpful

Location

• Onsite

Work Type

• Full-time

Experience Level

• Previous experience is essential in a similar corporate background

About the Company

• St James is a company that provides a high level of customer service and professionalism to its clients.