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About the Role

Harlequin, a division of HarperCollins, is seeking a Quality Assurance Auditor - Warehouse Operations. This hands-on role is primarily on the warehouse floor, ensuring processes run smoothly and meet industry standards. The position requires a strong understanding of warehouse operations to identify gaps, reinforce best practices, and promote consistency in quality and process execution.

Responsibilities

• Coordinate and perform warehouse audit activities, highlighting exceptions and opportunities.
• Map processes to identify discrepancies between defined procedures and actual practices.
• Research process variations and assist in establishing standard practices.
• Maintain process audit paperwork and records.
• Monitor and track the effectiveness of corrective actions.
• Develop and update quality auditing procedures and checklists.
• Escalate risks or conflicts as needed.
• Perform stock verifications and quality checks.
• Conduct root cause analysis.
• Coordinate and perform quality checks, sortations, and product/location audits.
• Monitor, document, and research quality control complaints.
• Identify and suggest process improvements.
• Collaborate with associates, team leads, and supervisors during investigations.
• Gather and summarize data from information systems and paper records.
• Back up the quality verification auditor as needed.
• Provide timely feedback to supervisors and leadership.
• Lead investigations.
• Deliver on-floor training and refreshers on quality standards and processes.
• Participate in process improvement projects.
• Collaborate with business partners at HDC, Toronto, and Montage.
• Support Harlequin’s Guiding Behaviors in all interactions.
• Support 5S initiatives to maintain a clean work environment.
• Perform marginal tasks.

Requirements

• High School diploma or GED required.
• Associates degree preferred with 2 years of Quality experience, or at least 4 years of Quality experience.
• Experience working in a distribution and/or manufacturing environment.
• Proficiency with computers, including MS Office & Outlook.
• Demonstrated solid communication and interpersonal skills, with professional verbal and written communication abilities.
• Ability to communicate at all levels.
• Strong listening and interpretation skills.
• Knowledge of Management Warehouse Systems (PkMS preferred) is a plus.
• Ability to work under strong demands and multitask in a fast-paced environment.
• Ability to manage time by changing priorities.
• Ability to perform addition, subtraction, multiplication, division, decimals, fractions, and English/Metric conversions.
• Ability to perform product measurements and sizing calculations.
• Ability to read and verify numbers, check data on a computer, audit data, and perform number reconciliations.
• Ability to identify problems, gather details, alert others, and recommend solutions.
• Ability to problem-solve and apply logical reasoning.
• Ability to troubleshoot and identify/correct problems.
• Ability to use sound judgment and decision-making skills.
• Frequently required to stand, walk, hear, grasp, operate objects and controls, reach with hands and arms, use computer, use close and distant vision and adjust focus.
• Regularly required to stand, bend, work on a computer, crouch, and lift weights up to 35 lbs., push up to 100 lbs. on a cart.
• Occasionally required to sit.
• Must be comfortable working on the warehouse floor and moving between departments.
• Frequently required to work near moving equipment.
• Frequently works in noise of moderate volume.
• Occasionally smells diesel fumes from dock trucks and propane from forklifts.
• Occasionally works in varying degrees of temperature.

Skills

• Quality Assurance
• Auditing
• Process Improvement
• Root Cause Analysis
• MS Office
• Outlook
• Communication
• Interpersonal Skills
• Listening
• Problem-Solving
• Time Management
• PkMS (preferred)

Location

• Warehouse Operations

Work Type

• 1st Shift
• Full-time

Experience Level

• 2 years in Quality (with Associate's degree)
• 4 years in Quality (without Associate's degree)

Education Level

• High School Diploma or GED
• Associate's Degree (preferred)

Salary/Compensations

• $20-$22/hr

Benefits

• Comprehensive and highly competitive benefits package
• Variety of physical health benefits
• Retirement and savings benefits
• Caregiving benefits
• Emotional wellbeing benefits
• Transportation benefits
• Other benefits
• Elective benefits

About the Company

• Harlequin is a division of HarperCollins.
• HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.

Equal Opportunity

• HarperCollins Publishers is an equal opportunity employer.