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About the Role

We are seeking an experienced and passionate E-Commerce Manager to join our Aman Essentials Team, located in our London Corporate Office. This role is responsible for driving performance, enhancing the online customer experience, and supporting continuous improvement of services to achieve key business objectives.

Responsibilities

• Develop, implement, and continuously refine the e-commerce and digital strategy to drive revenue growth, brand positioning, and customer loyalty.
• Act as the digital experience leader, ensuring brand alignment and high standards across all digital channels, working with cross-functional partners in marketing, operations, and product development.
• Propose and lead enhancements in web UX/UI, driving a seamless and luxurious customer journey that aligns with Aman’s brand values.
• Oversee the day-to-day management of Shop.aman.com, including merchandising, product lifecycle management, customer journey optimization, and performance monitoring.
• Partner with IT and third-party vendors to integrate CRM, logistics, payment, and affiliate solutions, ensuring scalability and operational efficiency.
• Work closely with the Director of Retail Marketing to monitor KPIs, analyze sales and traffic data, and adjust strategy as needed to meet revenue and growth targets.
• Lead UX enhancements and implement a customer-first approach to optimize the shopping experience, from discovery through checkout and after-sales service.
• Ideate, implement and execute CRM initiatives, focusing on customer segmentation, retention strategies, and personalized marketing to increase customer lifetime value.
• Collaborate with the brand, content, and digital marketing teams to deliver cohesive multi-channel campaigns and cross-functional projects, including in-resort product activations.
• Act as a brand champion for new product lines and digital initiatives, ensuring consistent communication and visibility across all touchpoints.
• Lead data analysis and reporting for all e-commerce activities, including revenue metrics, customer insights, digital trends, and campaign performance.

Requirements

• Proven E-Commerce experience in cosmetics and/or fashion, with strong understanding of luxury industry standards.
• Proficiency in key tools including Photoshop, MS Office (Excel, PowerPoint), Google Analytics, CMS platforms (WordPress, Drupal, Magento, BigCommerce), and order/sales systems (AS400, EssBase, Cognos).
• Strong expertise in merchandising, catalogue management, promotions, pricing, affiliates, traffic acquisition, and customer lifecycle management.
• Experience managing end-to-end operations including supply chain, order management, fulfilment, delivery, and multi-market environments (languages/currencies).
• Solid knowledge of digital marketing and performance channels (SEM, SEO, CRM, social media), with understanding of HTML/CSS, UX principles, and A/B testing.
• Strong content and creative skills, including messaging, copywriting, and collaboration with internal teams and external partners.
• Highly data-driven and results-oriented, with strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Skills

• Photoshop
• MS Office (Excel, PowerPoint)
• Google Analytics
• CMS platforms (WordPress, Drupal, Magento, BigCommerce)
• Order/sales systems (AS400, EssBase, Cognos)
• Merchandising
• Catalogue management
• Promotions
• Pricing
• Affiliates
• Traffic acquisition
• Customer lifecycle management
• Supply chain management
• Order management
• Fulfilment
• Delivery management
• Digital marketing
• Performance marketing channels (SEM, SEO, CRM, social media)
• HTML/CSS
• UX principles
• A/B testing
• Content creation
• Creative skills
• Messaging
• Copywriting
• Data analysis
• Analytical skills

Location

• London Corporate Office

Work Type

• Full-time

Experience Level

• Experienced

Benefits

• Competitive benefits
• Exciting international career opportunities in a rapidly expanding company
• Support for career journey
• Feeling valued, included, and at home

About the Company

• Aman Group has offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York).
• Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.
• We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging.
• When you join Aman Group, you join a family.