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About the Role

The Technology & AI Adoption Specialist – Operations will drive the uptake of AI across IRC’s global operations by working directly with teams to identify, test, and scale high-value use cases. This role ensures AI tools translate into real improvements in how IRC works, managing a pipeline of AI opportunities across internal functions and embedding with teams to diagnose needs, co-design solutions, and support adoption.

Responsibilities

Establish and manage a structured pipeline of AI opportunities across departments, including clear problem definitions, requirements, and expected ROI.
Maintain a shared intake and prioritization process with technical teams, ensuring the pipeline reflects both operational need and development capacity.
Track use cases from intake through pilot, iteration, and scale.
Coordinate with cross-functional teams to align on development, deployment, and support.
Monitor outcomes and performance against defined success criteria, providing visibility on progress, key bottlenecks, and lessons learned.
Identify and prioritize high-impact AI use cases across internal functions, in close collaboration with AI Governance and Risk Transformation Lead and relevant product owners.
Work directly with teams to understand workflows, diagnose pain points, and define clear problem statements and requirements suited to AI.
Map current-state and future-state processes and translate needs into developer-ready artifacts.
Co-design, test, and iterate solutions with end users and technical teams, including supporting user acceptance testing.
Support AI deployment into live workflows, ensuring solutions are practical, ambitious, adopted, and sustained.
Document and package successful use cases for replication and scale.
Define and maintain appropriate handoff points with development team throughout product lifecycle.
Lead AI adoption within targeted teams, ensuring solutions are embedded into redesigned workflows.
Serve as the primary point of contact for end-users post-deployment, absorbing support and iteration requests.
Identify and address barriers to adoption, including resistance, capability gaps, and process misalignment.
Develop practical adoption strategies that drive consistent, confident use.
Design and deliver targeted, role-specific learning and practical resources.
Develop clear, practical communications that translate AI initiatives into accessible, relevant narratives tied to impact.
Create materials such as FAQs, use cases, and success stories that reinforce adoption and learning.

Requirements

Minimum 6 years of experience in change management, digital transformation, business analysis, learning & development, or related roles.
Strong familiarity with AI tools and applications, and ability to translate their capabilities and limitations into practical use cases and workflow improvements.
Experience driving adoption of AI and other technology solutions in complex, matrixed organizations, from problem identification through implementation and sustained use.
Strong problem-solving and analytical skills, including the ability to diagnose operational challenges, define clear problem statements and requirements, and analyze and redesign workflows to embed solutions into day-to-day operations.
Experience designing and delivering training or capacity-building initiatives.
Strong data orientation, including the ability to use data to inform decisions and track impact.
Excellent interpersonal skills and track record of building networks to support adoption.
Demonstrated ability to drive alignment and behavior change without direct authority.
Experience working in international development, humanitarian, or nonprofit contexts strongly preferred.
Ability to operate in low-resource, high-complexity environments.
Fluency in English required.
Proficiency in French, Spanish, or Arabic preferred.

Skills

AI tools and applications
Change management
Digital transformation
Business analysis
Learning & development
Problem-solving
Analytical skills
Workflow analysis and redesign
Training delivery
Data analysis
Interpersonal skills
Network building
Driving alignment
Behavior change without direct authority

Location

Remote
United States of America
United Kingdom
Kenya

Work Type

Remote
Full-time

Experience Level

Minimum 6 years of experience

Salary/Compensations

US Pay Range: $88,277-$102,451/yr
UK Pay Range: £49,598-£60,040/yr

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance starting at $163 per month
Dental starting at $6.50 per month
Vision starting at $5 per month
FSA for healthcare and commuter costs
403b retirement savings plans with immediately vested matching
Disability & life insurance
Employee Assistance Program

About the Company

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.
A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.
The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality.
These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.

Equal Opportunity

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.