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About the Role

As a Business Relationship Manager, you will ensure the delivery of high-quality services to Aspire’s largest customers. This crucial role generates positive client relationships, understands business requirements, and optimizes IT service utilization. You will own the customer's service experience, acting as a trusted advisor and a liaison between clients and internal teams to ensure high customer satisfaction. You will manage complex service situations and drive continuous service delivery improvements.

Responsibilities

Developing and maintaining strategic business relationships with customers.
Integrating within the customer’s organisation to understand primary business objectives and advise on long term IT strategy.
Conducting regular service reviews with clients.
Collating information to design and create service reports in line with specific customer requirements.
Providing regular and accurate management reporting.
Identifying opportunities for long term account development and growth.
Presenting to customers at various levels, from end users to business executives.
Acting as a point of escalation for significant issues and complaints, identifying suitable resolution methods.
Creating and maintaining service enhancement plans, ensuring actions are followed through to completion.

Requirements

Previous experience of working for an IT Managed Service Provider.
A good understanding of IT infrastructures including Connectivity, Telephony, Managed Networks, Cloud, Hosting and Application services.
Exceptional customer service skills and demonstrable experience in managing complex service situations.
The ability to communicate effectively with a large and varied number of stakeholders.
Exceptional negotiation skills with the ability to maintain the highest levels of professionalism.
The ability to collaborate closely with other internal teams and influence colleagues.
A demonstrable ability to think both operationally and strategically.
A sound level of business acumen and the ability to make sensible commercial decisions.
Demonstrable ability to seek out new ideas and use external information to provide recommendations and solutions.
A full UK driving license.

Skills

IT infrastructure understanding
Customer service
Stakeholder communication
Negotiation
Collaboration
Operational thinking
Strategic thinking
Business acumen
Commercial decision-making
Problem-solving

Location

London

Work Type

Full-time
Hybrid

Experience Level

Depending on experience

Salary/Compensations

£55,000 - £65,000 per annum

Benefits

Travel benefits, including subsidized travel passes
Health Cash Plan
Cycle to Work Scheme
Network Benefits
Employee Assistance Program
Enhanced Annual Leave Entitlement
Enhanced Maternity, Paternity and Parental Schemes
Enhanced Pension Scheme
Home & Tech Purchase Scheme
Electric Vehicle Salary Sacrifice Scheme
Employee referral scheme
New business referral scheme
Discounted Gym Membership
Life Assurance and Critical Illness cover

About the Company

Aspire Technology Solutions is one of the fastest growing IT and Cyber Security providers in the UK.
Our mission: To deliver technology like no other!
We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.
As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Equal Opportunity

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.