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About the Role

Technical Services Engineers for Named Accounts will advise customers and solve their complex MongoDB problems using exceptional problem-solving, customer service, and deep technical experience. They will be experts in components of the MongoDB ecosystem, combining expertise with passion, initiative, and teamwork to achieve exceptional results for customers.

Responsibilities

• Building and maintaining relationships with enterprise customers.
• Guiding customer use of MongoDB products and services.
• Coordinating the resolution of complex customer issues.
• Answering questions on architecture, performance, recovery, and security.
• Serving as an expert resource on best practices for running MongoDB at scale.
• Advocating for customer needs by interfacing with product management and development teams.

Requirements

• 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud.
• Experience building and maintaining complex, mission-critical production database systems.
• Experience with Monitoring and Alerting.
• Experience with Backup and Recovery.
• Experience with Security.
• Experience with Data modeling and schema design.
• Experience with Performance tuning.
• Experience with Solutions architecture.
• Understanding of and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS).
• Customer management experience, showcasing ownership of technical success and prioritizing customer work.
• Stakeholder management experience, including effective and timely communication, influencing decisions, and calibrating communication style.
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.).
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching.
• Experience analyzing issues holistically, from the application tier, through the database, down to the storage.
• Genuine desire to help people.
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
• Ability to read code, with basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Strong teamwork.
• Willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
• Ability to work independently as well as cross-functionally to ensure customer needs are being met.
• Experience managing large scale databases (e.g. RDBMS, NoSQL).
• Experience with authentication systems such as LDAP, Kerberos, AD.
• Experience using or managing MongoDB.

Skills

• MongoDB ecosystem expertise
• Problem-solving
• Customer service
• Database management
• Cloud architectures (GCP, Azure, AWS)
• Networking concepts and protocols (DNS, TCP/IP, SSL/TLS)
• Storage engineering
• Systems engineering (Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, troubleshooting)
• Coding/scripting (Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go)
• Communication
• Teamwork
• Independent work

Location

• San Francisco
• Palo Alto

Work Type

• Hybrid

Experience Level

• 7+ years of database industry experience

Salary/Compensations

• $90,000—$176,000 USD

Benefits

• Equity
• Participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings

About the Company

• MongoDB is built for change, empowering customers and employees to innovate at the speed of the market.
• We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
• MongoDB’s unified data platform is the most widely available, globally distributed data platform on the market, helping organizations modernize legacy workloads, embrace innovation, and unleash AI.
• Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
• With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
• Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win.
• We are committed to developing a supportive and enriching culture for everyone, driving personal growth and business impact.
• We value employee wellbeing and support them along every step of their professional and personal journeys.

Equal Opportunity

• MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
• MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.