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About the Role

We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.

Responsibilities

• Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
• Monitor all incoming public traffic and assist with inquiries.
• Maintain the cleanliness and orderliness of common areas and all public spaces.
• Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
• Provide key support to the sales and marketing team by managing inquiries effectively.
• Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
• Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
• Assist with maintenance orders, either on paper or through an electronic system.
• Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
• Assist with scheduling job applicant interviews for department heads.
• Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene in accordance with company policies.
• Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.
• Assist with special projects or tasks as assigned.

Requirements

• High School diploma or GED required.
• Prior customer service, front desk, and telephone experience preferred.
• Valid Texas Driver’s License required.
• Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
• Proficient in PC skills, including Microsoft Office, Word, and some Excel.
• Understanding of HIPAA requirements.
• Must be available to work weekends and holidays.
• Ability to stand for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.

Skills

• Customer service
• Front desk operations
• Telephone systems
• Microsoft Office
• Word
• Excel
• HIPAA understanding
• Communication skills
• Problem-solving skills
• Attention to detail

Location

• The Village at The Triangle

Work Type

• Part Time
• Overnight

Education Level

• High School diploma or GED

Salary/Compensations

• $19.00/hr.

About the Company

• The Village at The Triangle is an Independent Living and Assisted Living with Memory Care senior community.

Equal Opportunity

• EOE/M/F/D/V