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About the Role

The Partner Operations team is a key division within Marqeta's Go-To-Market Organisation, responsible for driving global strategies for card and money movement offerings, and guiding customers in launching tailored solutions. This role provides operational support to the Bank Partnerships team, focusing on processing Program Change Requests, managing collateral, and coordinating audit materials to maintain and grow bank relationships.

Responsibilities

Validate Bank Partner Invoices against internal data sources.
Coordinate and submit Program Change Requests (PCRs) to the Bank for review and approval.
Track PCRs for conformance to Bank service level agreements (SLAs).
Manage and prioritize collateral materials for Bank review and approval.
Track activities related to Bank program management and perform analysis on trends.
Maintain accurate documentation and logs related to partner engagements, audits, and regulatory obligations.
Oversee program wind down cases and manage associated administrative processes.
Update and maintain document repositories, ensuring easy access and version control for the team.
Serves as day-to-day contact for administrative inquiries from banking partners.
Participates in resolving operational issues by gathering context and coordinating with internal stakeholders.
Provides data and reporting to enhance overall bank performance and relationship status.
Supports strategic initiatives led by the primary Bank relationship managers.
Supports collaboration with internal compliance, legal, and risk teams by collecting necessary information.
Identifies trends and provides input on process improvement to optimize engagement with all stakeholders.
Collaborates cross-functionally to gain alignment as we focus on continual process improvement.

Requirements

This position has no prior experience requirement and will serve as a great entry level role for banking, FinTech and relationship management.
Basic understanding of card payment solutions (credit, debit, prepaid) and familiarity with general financial services operations are considered a plus.
Exceptionally organized with a meticulous attention to detail.
Proven ability to manage multiple priorities effectively in a fast-paced environment.
Strong verbal and written communication skills with the ability to clearly coordinate information across internal teams and external partners.
A proven ability to drive short-term operational objectives and ensure the thorough, accurate completion of administrative tasks.

Skills

Operational Execution
Administration
Invoice Validation
Program Change Request Processing
Collateral Management
Audit Coordination
Documentation Maintenance
Relationship Support
Project Support
Process Improvement
Cross-Functional Collaboration
Communication Skills
Organizational Skills
Execution Focus

Location

Remote (Ontario, Canada)
Remote (British Columbia, Canada)

Work Type

Remote
Flexible First

Experience Level

Entry Level

Education Level

Bachelor’s degree

Salary/Compensations

CAD 74,500 - 93,100

Benefits

Annual bonuses
Multiple health insurance options
Flexible vacation time
Retirement savings program with company contribution
Equity in a publicly-traded company
Monthly stipend to support remote work model
Annual “development dollars”
Family-forming benefits
Up to 20 weeks of Parental Leave

About the Company

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office.
To support Flex First, we calibrate pay to a competitive value according to working location.