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About the Role

Define and drive technical strategy for the frontend platform, including microfrontend architecture, Server-Driven UI library, design system, and developer experience. Lead cross-team architecture to ensure seamless integration of platform capabilities and product features. Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability. Remain hands-on on highest-leverage platform code, critical design reviews, and precedent-setting implementations. Act as a force multiplier by mentoring engineers and influencing technical talent. Serve as a trusted advisor to leadership on frontend capacity, standards, and hiring bar. Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism. Lead frontend alignment with the Architecture Office and drive org-wide frontend technical direction. Demonstrate org-level impact across microfrontend boundaries, Server-Driven UI library adoption, and design-system governance.

Responsibilities

Define and drive technical strategy for the frontend platform
Lead cross-team architecture
Balance short-term velocity with long-term resilience
Remain hands-on on highest-leverage platform code, critical design reviews, and precedent-setting implementations
Act as a force multiplier by mentoring Staff Engineers and influencing the careers of future Principal-level talent
Serve as a trusted advisor to leadership including advising on frontend capacity, standards, and hiring bar
Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism
Lead frontend alignment with the Architecture Office and drive org-wide frontend technical direction
Demonstrate org-level impact across microfrontend boundaries/versioning and independent deployability, Server-Driven UI library adoption decisions, and design-system governance

Requirements

Professional experience building and shipping production systems in fast-moving environments
Take full ownership and drive tasks to completion
Strong bias for action, move quickly, make informed decisions, and iterate based on feedback
Comfortable operating in ambiguity and turning fuzzy problems into shipped results
Think in systems: scalability, reliability, performance, and security are part of your default design mindset
Define success clearly and measure it
Care deeply about customer impact and business outcomes
Hold a high craftsmanship bar: clean, secure, well-tested code is your baseline
Give and receive candid feedback, and elevate those around you through mentoring and technical leadership
Balance pragmatism with ambition
Want to help build one of Europe’s most respected engineering organizations

Skills

TypeScript
React
React Router
styled-components
TanStack Query
nanostores
Micro-frontends
single-spa
Webpack
Turborepo
pnpm workspaces
GitHub Actions
Azure Blob Storage
Vitest
RTL
MSW
Playwright
Node services

Location

Berlin
Munich
New York

Work Type

Full-time

Experience Level

Staff Engineer
Principal Engineer

Salary/Compensations

Competitive compensation and equity package

Benefits

Deutschland ticket
Urban Sports Club
Job Rad
Nilo Health
Weekly sponsored office lunches
Flexible working hours
28 vacation days
Workation opportunities
Access to a training and development budget

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them.
Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
Frontend engineers at Parloa primarily strengthen our central frontend platform—microfrontend architecture, Server-Driven UI library, and our shared design system—so product teams can ship agent management platform UI faster with clear ownership and fewer coordination dependencies.
Some engineers are embedded in product teams for deeper, custom UI where platform patterns do not apply.
Parloa is one of the fastest growing startups in the world of Generative AI and customer service.
Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels.
Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency.
The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships.
Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry.
We’re passionate about growing together and creating opportunities for personal and professional development.
With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Parloa is an e-verify employer in the USA.