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About the Role

This role focuses on the business-facing side of HR, primarily supporting Operations and the wider HR Team. The specialist area is Employee Relations, providing comprehensive advice and service across departments. Responsibilities include coaching managers on policies, supporting HR projects, and serving as a first point of contact for employees.

Responsibilities

• Manage a high volume of Employee Relations cases end-to-end, including disciplinary, grievance, absence management, performance, and workplace investigations
• Provide expert advice and guidance to managers on ER issues, ensuring consistency and alignment with company policy and employment law
• Lead and support complex and sensitive cases, including investigations and hearings
• Coach and provide support to line managers in building confidence and capability in handling people matters
• Develop and deliver training workshops to line managers to develop and empower them in their people management capabilities
• Embed company values and encourage managers to do the same
• Utilize a data-driven and analytic approach to managing ER, including ongoing reporting of key metrics
• Maintain accurate documentation and case records, producing reports and insights
• Identify trends in ER activity and provide recommendations to mitigate risk and improve practices
• Collaborate with wider HR teams to ensure a consistent and high-quality HR service
• Stay updated with new employment legislation and proactively seek out HR initiatives for implementation

Requirements

• Proven experience in a HR Advisor or similar role within a fast-paced environment
• Strong Employee Relations expertise, with demonstrable experience managing complex cases independently
• Solid knowledge of UK employment law and HR best practice
• Experience in coaching, mentoring, or developing junior HR colleagues
• Excellent communication and influencing skills, with the ability to engage stakeholders at all levels
• Strong organisational skills and ability to manage multiple priorities
• Professional, pragmatic, and solutions-focused approach

Skills

• Employee Relations
• Disciplinary procedures
• Grievance procedures
• Absence management
• Performance management
• Workplace investigations
• Coaching
• Mentoring
• Training delivery
• UK employment law
• HR best practice
• Communication
• Influencing
• Stakeholder engagement
• Organisational skills
• Data analysis
• Reporting

Location

• Paddington (Head Office)
• West Drayton (monthly travel)
• Liverpool (monthly travel)

Work Type

• Hybrid working

Experience Level

• Mid-level

Education Level

• CIPD Level 5 qualification or relevant experience

Salary/Compensations

• £40,000 – £50,000 DOE

Benefits

• Up to 5% Bonus
• Life Insurance (Death in Service)
• 2 days paid volunteering leave a year
• Private Medical Insurance & Travel Insurance (after 1 year)
• Wellness Program
• Cycle to Work Scheme
• 33 days Annual Leave (incl. bank holidays)
• Extensive retail discounts via Reward Gateway
• Support with Professional Training and Qualifications via Apprenticeships
• Season Ticket Loans
• Discounted Cabs and Courier services (within London)

About the Company

• Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys.
• As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
• Our strength lies in our employees and drivers- genuine, ambitious, united, and proud.
• We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
• As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles.
• Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

Equal Opportunity

• Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
• Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.