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About the Role
The Lounge Supervisor at Heathrow Airport will oversee the Front of House operation, ensuring all standards are met by liaising with the kitchen. This role also involves supporting management areas, participating in food and beverage service delivery, and attending to passengers as part of the attendant team.
Responsibilities
- Managing the rostering for all catering staff (including kitchen staff)
- Managing time sheets/payroll management
- Ordering of food and drinks and sundries through Do & Co ordering system
- Liaising with the Lounge Manager and Supervisors
- Liaising with laundry regarding Lounge linen
- Ordering cleaning supplies
- Performance management and training of all staff
- Investigating customer complaints
- Completing daily audits and maintaining stock control
- Ensuring food temperature is adhered to as per H &S regulations
Requirements
- Minimum 3 years’ experience as a Supervisor in hospitality industry
- Ability to lead and motivate staff, delegate tasks effectively, and manage team dynamics
- Strong focus on providing excellent service to guests, addressing their needs, and resolving complaints
- Effective verbal and written communication skills to interact with staff, management, and guests
- Ability to quickly identify issues and develop solutions to enhance operations and guest experiences
- Strong organizational abilities to manage multiple tasks, schedules, and priorities efficiently
- Keen eye for detail to ensure the lounge is clean, well-presented, and meets high hospitality standards
- Skills to manage time efficiently, ensuring that service levels are maintained and that tasks are completed in a timely manner
- Understanding of budgeting, inventory control, and financial reporting to manage the lounge's profitability
- Familiarity with menu offerings, beverage pairings, and food safety regulations
- Ability to handle conflicts among staff or with guests diplomatically and effectively
- Ability to work collaboratively with other staff members, fostering a positive work environment
- Skills in training new staff and providing ongoing development opportunities for team members
- Flexibility to adapt to changing situations, guest needs, and operational demands
Skills
- Leadership
- Motivation
- Delegation
- Team Management
- Customer Service
- Communication (Verbal and Written)
- Problem-Solving
- Organization
- Attention to Detail
- Time Management
- Budgeting
- Inventory Control
- Financial Reporting
- Menu Knowledge
- Beverage Pairing
- Food Safety Regulations
- Conflict Resolution
- Collaboration
- Staff Training
- Adaptability
Location
- Heathrow Airport
Work Type
- On-site
Experience Level
- Supervisor
Salary/Compensations
- £15.00 per hour
Benefits
- Refer a Friend Scheme
- On-Site Free Meals
- In-house training opportunities
- Genuine career development opportunities, both nationally and internationally
About the Company
- Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated.
- Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers.
- We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
- A business where you can have a real impact, we’re not afraid of new ideas!
- The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market
Equal Opportunity
- DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status