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About the Role

Join Läderach, a family-owned Swiss chocolate manufacturer founded in 1962, and contribute to our mission of delivering high-quality fresh chocolate. We are a global company with over 2500 employees from diverse backgrounds, operating more than 250 chocolateries worldwide. Be part of a dynamic team that creates outstanding customer experiences.

Responsibilities

• Support the Store Manager.
• Manage the store in the absence of the Store Manager.
• Lead by example on the shop floor to create an outstanding and engaging in-store customer experience.
• Motivate, mentor, and coach sales associates.
• Support in training and onboarding a winning team.
• Coordinate day-to-day operations.
• Ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed.
• Place weekly and seasonal orders and ensure correct stock levels.
• Schedule staff to optimise customer service and personnel cost management.
• Oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom.
• Ensure the store looks great, in line with the brand’s visual merchandising guidelines.

Requirements

• Experience in a similar role in a premium or luxury retail store.
• Love interacting with customers.
• Set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
• Firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc..).
• Entrepreneurial, hands-on and solutions-focus mindset.
• Ambitious and results driven.
• Proven ability to develop and grow both a team and business.
• Well organised, detail oriented with the ability to multi-task.
• Able to effectively prioritise and delegate.
• Flexible when it comes to working weekends, evenings and holidays as necessary.
• Proficient in the use of MS Office and different POS systems.
• Excellent written and verbal communication in English (another language is a plus but not necessary).
• Love chocolate and are passionate about fine food.

Skills

• MS Office
• POS systems
• Customer experience
• Retail KPIs
• Visual merchandising
• Food safety
• Stock management
• Staff scheduling
• Team leadership
• Communication

Location

• Glarus, Switzerland

Work Type

• Full-time

Experience Level

• Retail management experience

Benefits

• Bonus scheme
• Exciting working environment with motivated colleagues
• Position with lots of personal responsibility
• Opportunity to contribute fresh ideas
• Open and respectful feedback culture
• In-house and further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

About the Company

• Läderach is a Swiss chocolate manufacturer founded in 1962.
• It is a family business that stands for high-quality fresh chocolate.
• The company employs over 2500 people from more than 80 countries.
• The company's headquarters are located in the canton of Glarus.
• The Retail business unit comprises more than 250 chocolateries in over 30 countries.
• We offer chocolate specialties and invite customers to experience fresh chocolate in new ways.