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About the Role

As a casual team member in our Customer Experience team, you’ll be the face of Scape, ensuring every resident, visitor, and stakeholder feels welcomed, supported, and heard. You’ll play a key role in front-of-house operations, resident support, relationship management, events, and safety, while helping create a vibrant, inclusive, and thriving student community.

Responsibilities

• Welcome residents and visitors with energy, managing check-ins, check-outs, and everything front-of-house.
• Build genuine connections, listen, and respond to residents with care and professionalism.
• Handle leases, accounts, and records with accuracy and confidence.
• Bring the community to life and support our Student Experience team through events, activations, and student programs.
• Go above and beyond to create memorable experiences that make residents feel at home.
• Team up with colleagues to hit targets, solve challenges, and keep operations running smoothly.

Requirements

• Passionate about customer experience and relationship management.
• Enthusiastic, energetic, and able to engage with young adults while maintaining professionalism.
• Organised, able to multitask, and thrive in a fast-paced environment.
• Calm and composed when posed with resident queries.
• Willing to undertake a National Police Check and a Working with Children Check (WWCC) prior to starting in the position.

Skills

• Customer experience
• Relationship management
• Communication
• Problem-solving
• Organisation
• Multitasking

Location

• Kensington

Work Type

• Full-Time
• Casual

Benefits

• Annual flu vaccinations
• Annual skin checks
• EAP support
• Sonder support
• Duress support

About the Company

• At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow.
• With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.
• Now part of The Living Company, we’re shaping the future of student living, one amazing experience at a time.

Equal Opportunity

• Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future.
• Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.
• Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.