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About the Role

As an Operations Client Administrator, you will be part of a high-performing operations team responsible for ensuring clients receive a seamless, accurate, and compliant service. Your work will span client onboarding, account maintenance, technical queries, and ad hoc project support, all while upholding a strong Service 1st culture. This role is a 12 Month FTC.

Responsibilities

• Review and screen AML/KYC documentation across all account types (GIAs, ISAs, Pensions, OPBs, Trusts).
• Validate key documents including cheques and W‑8 forms.
• Open new accounts and monitor outstanding onboarding items.
• Handle internal and external onboarding queries within agreed service levels.
• Manage deceased accounts, including probate valuation requests.
• Process account closures and calculate closing fees.
• Maintain and update static client data.
• Allocate and track W‑8 forms and other regulatory documentation.
• Process payments, journals, ISA subscriptions, standing orders, and income sweeps.
• Apply ad hoc charges (custody, adviser, management, valuation fees).
• Respond to client and provider queries promptly and professionally.
• Maintain accurate records and internal controls.
• Monitor team mailboxes and workflow queues to meet service standards.
• Keep departmental procedures up to date.
• Stay informed on regulatory and industry developments.
• Support the onboarding of new offices and participate in project work.

Requirements

• Strong understanding of retail financial services, investment operations, or stockbroking.
• Experience with manual processing and operational workflows.
• Knowledge of GIA/ISA/OPB/SIPP products.
• Confident with AML/KYC requirements.
• Proficient in Microsoft Word and Excel.
• A positive, proactive attitude and a commitment to exceptional service.
• Enjoys being hands‑on and involved in all areas of the business.
• Strong organisational skills and the ability to multitask under pressure.
• Excellent communication skills, both written and verbal.
• High attention to detail and a quality‑driven approach.
• A team player who can also work independently and use initiative to solve problems.

Skills

• Microsoft Word
• Microsoft Excel

Work Type

• 12 Month FTC

Education Level

• Industry exams (e.g., IOC) are an advantage.

About the Company

• At Raymond James, we uphold the highest standards of integrity, professionalism, and ethical conduct in line with FCA expectations.
• All employees are expected to demonstrate behaviours that support a culture of transparency, accountability, and fairness.
• This includes acting with honesty, treating clients and colleagues with respect, and consistently making decisions that reflect the best interests of customers and the integrity of the financial system.
• Adherence to the FCA’s Conduct Rules is not only a regulatory requirement but a core part of our commitment to maintaining trust and confidence in the markets we serve.