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About the Role
The Leaders Performance Institute is a global membership for elite sport performance practitioners, empowering professionals to lead more effectively and drive continuous performance improvement. The Membership Account Executive will ensure a high-quality, end-to-end member experience, managing a portfolio of accounts to drive engagement, satisfaction, and retention.
Responsibilities
- Support all Leaders Performance Institute membership processes from onboarding through to renewal, ensuring adherence to agreed standards and best practices.
- Manage a portfolio of Leaders Performance Institute member accounts, building strong relationships that drive engagement, enhance the member experience, and support renewal and growth.
- Collaborate closely with internal teams to deliver membership product features, ensuring engagement KPIs and performance targets are achieved.
- Support the execution of the membership communications plan to maximise awareness and engagement with Leaders Performance Institute product features.
- Maintain an accurate and up-to-date member database, ensuring full compliance with data protection regulations.
- Monitor and report on member engagement, behaviours, and product feature usage, providing data-driven insights and recommendations to improve performance.
- Partner with Sales by contributing to discovery calls, offering insights on the membership audience, value proposition, and member experience.
- Gather and share regular market feedback to inform product development and marketing strategies.
- Develop deep industry knowledge of the target market, acting as a subject matter expert (SME) and sharing insights across the business.
Requirements
- 2-3 years’ experience in account management, membership, client services, or customer engagement roles.
- Passionate about sport performance, with a good understanding of the sports industry and client needs within it.
- Strong organisational and time management skills, with the ability to manage multiple client accounts and priorities effectively.
- Clear and confident communication skills (written and verbal), with the ability to engage, influence, and provide value to clients.
- Strong relationship management skills, building trust with clients and collaborating effectively with internal stakeholders to deliver against expectations.
- Commercially aware and detail-oriented, with the ability to track account performance, support retention, and deliver against KPIs.
- Proactive and solutions-focused, taking ownership of client challenges and opportunities; comfortable using core tools such as Microsoft Office (Excel, PowerPoint, Outlook).
Skills
- Account management
- Membership services
- Client services
- Customer engagement
- Organisational skills
- Time management
- Communication skills
- Relationship management
- Commercial awareness
- Detail-oriented
- Proactive mindset
- Solutions-focused
- Microsoft Office (Excel, PowerPoint, Outlook)
Experience Level
- 2-3 years
Benefits
- Enhanced family leave policies
- Pension scheme
- Simply Health membership
- Access to a gym membership
- Cycle to work scheme
- 26 days annual leave + half a day for your birthday + 1 additional day for every 2 years' service
- Interest free season ticket loan
- Opportunities to travel
About the Company
- The Leaders Performance Institute is Leaders Group’s global membership for elite sport performance practitioners.
- It empowers leading professionals and their key teams to lead more effectively and drive continuous performance improvement.
- The Institute focuses on building holistic leadership capabilities that enhance performance - aligning teams, improving collaboration, strengthening planning, and expanding technical expertise.