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About the Role

This role oversees the entire customer service experience, from appointment setting to finalizing customer bills, while promoting products and ensuring customer satisfaction.

Responsibilities

• Oversees the entire customer service experience from appointment setting to finalizing customer bills.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs and promotes products accordingly.
• Estimates repair costs and prepares itemized service orders.
• Initiates service orders, secures customer signatures, and closes orders upon completion.
• Develops a keen understanding of all company products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customers and follows up after work completion to ensure satisfaction.
• Understands customer needs and is committed to exceeding customer expectations.
• Complies with all company policies and procedures.

Requirements

• 2 years of experience in a management position is preferred but not required.
• Strong communication skills.
• Positive attitude.
• Strong work ethic.
• Ability to work effectively in a team leadership setting.

Location

• Churchville, NY

Work Type

• Full-time

Experience Level

• Management experience preferred

Salary/Compensations

• $55,000 - $80,000 annually (includes base pay and performance-based commission).
• Eligible for profit-sharing.

Benefits

• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

About the Company

• Wilkins Recreational Vehicles is the #1 RV Dealer in New York.
• Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.