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About the Role

This role offers a fantastic opportunity to kickstart your career in the veterinary industry, providing top-notch care and support to furry patients and their owners. It's perfect for someone passionate about animals and eager to learn and grow in a fast-paced environment.

Responsibilities

• Ensure the safety, welfare and comfort of all patients at all times
• Maintain the cleanliness and hygiene of inpatient accommodation to the highest standard
• Feed, water and groom animals in accordance with individual care plans
• Ensure animals are exercised as required
• Provide basic medical care under supervision, including administering medications as directed
• Collaborate with the clinical team to create a calm, comfortable environment for patients
• Work to a high clinical standard throughout all areas of the premises
• Ensure consult rooms are fully stocked with necessary supplies at all times
• Support veterinary and nursing staff with clinical procedures as required
• Handle client communications and enquiries professionally and with care
• Arrange appointments and liaise with clients as necessary
• Take payments, record test results and carry out administrative duties accurately
• Update clinical records and respond to colleague and client queries in a timely manner
• Provide professional, efficient service at all times
• Deliver warm, professional support to members via live chat and telephone, maintaining the brand's caring and joyful tone
• Triage inbound enquiries, distinguishing between urgent, semi-urgent and routine requests, and escalate emergency or time-sensitive cases to clinical staff in line with established protocols
• Coordinate appointment bookings across clinics, proactively offering alternatives when availability is limited
• Advocate for preventative care by encouraging wellness check-ups, vaccinations and routine health screenings
• Support members through emotionally sensitive situations with empathy and professionalism
• Navigate multiple software platforms simultaneously, including chat tools, electronic medical records and scheduling calendars
• Maintain accurate records of all member interactions and outcomes

Requirements

• Experience in animal care or a veterinary setting is a plus
• A love for animals and a willingness to learn is a must
• A positive attitude, a strong work ethic, and a genuine love for animals of all shapes and sizes
• Work well with a diverse team of professionals who share your passion for pet care

Skills

• Animal care
• Veterinary setting experience
• Client communication
• Administrative duties
• Live chat support
• Telephone support
• Triage
• Appointment scheduling
• Preventative care advocacy
• Empathy
• Professionalism
• Software navigation

Location

• Putney

Work Type

• Full-time
• Permanent
• Hybrid

Benefits

• Permanent contract
• Fun and supportive team environment
• Opportunity to make a real difference in the lives of animals
• 200 hours annual leave
• Birthday off after 1 year
• Pension scheme through Nest
• Secure and growing business with exciting opportunities
• Regular team socials and events

About the Company

• Beautiful, modern clinic with a supportive team
• A people and animal first culture
• A secure and growing business with exciting opportunities