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About the Role

This exciting role is based in Debrecen, Hungary. The Operations Account Manager serves as the lead point of contact for all customer account management matters, building trust and long-lasting relationships across purchasing, technical, and logistic departments.

Responsibilities

• Serves as the lead point of contact for all customer account management matters.
• Builds trust and long-lasting relationships across purchasing, technical, and logistic departments.
• Understands contract specifications/requirements and follows guidelines.
• Fully understands the development, administration, and technical aspects of the company's finance program.
• Supports preparation of pricing, cost estimates, and commercial documents for quotation responses.
• Defends pricing to internal staff and customers.
• Ensures timely and successful delivery of solutions according to customer needs.
• Forecasts and tracks key account metrics, communicating progress to stakeholders.
• Understands market needs and explores opportunities beyond the current service portfolio.
• Supports Senior Account Manager in quotation processes and presentations.
• Identifies and reports on new topics or activities not covered by existing contracts.
• Raises Change Request Forms (CRF), pushes for approval, and maintains records.
• Supports preparation and presentation of commercial topics for business reviews.
• Monitors contractual KPIs and their target fulfillment, reporting to Senior Management.
• Reports to RKAM and GKAM organization.

Requirements

• Fluent in Hungarian and English; German is a plus.
• Bachelor degree or similar in Finance, Marketing, Logistics, or related field.
• Demonstrated experience in Account Management, including use of pricing templates, cost databases, and supporting tools.
• Knowledge of the automotive industry, services, products, market requirements, and procedures.
• High sense of urgency.
• Ideally, a good understanding of production and logistics channel processes and their costs.
• Effective interpersonal and communication skills (oral and written) across all levels.
• Highly customer-focused with the ability to build effective relationships.
• Ability to empathize with clients, understand their viewpoint and requirements, and act as their champion internally.
• Ability to interpret data and derive conclusions from analysis.
• Strong IT skills, particularly MS Excel and PowerPoint.
• Ability to create structure and organization in a fast-moving environment.
• Understanding of business ethics and culture.
• Articulate with attention to detail.
• Ability to cope with time pressure, with flexibility and willingness to see the job through.
• Willingness to travel between locations within Hungary when required.

Skills

• Account Management
• Pricing
• Cost Estimation
• Commercial Documentation
• Customer Relationship Management
• Contract Management
• Financial Program Understanding
• Market Analysis
• Sales
• Presentation Skills
• Data Analysis
• MS Excel
• MS PowerPoint

Location

• Debrecen, Hungary

Work Type

• Full-time

Experience Level

• Professional

Education Level

• Bachelor's Degree

Salary/Compensations

• Market competitive compensation package

Benefits

• Exciting and challenging roles
• Growth within an international organization
• Stimulating personal growth and self-development
• Informal atmosphere

About the Company

• Trade is the lifeblood of the global economy, creating opportunities and improving quality of life.
• DP World aims to make the world's trade flow better, changing what's possible for customers and communities globally.
• DP World has over 103,000 employees in 75 countries across six continents.
• DP World is transforming and integrating its businesses (Ports and Terminals, Marine Services, Logistics, Technology).
• DP World is uniting global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions.
• The DP World family includes Syncreon, Imperial, and P&O.
• DP World is investing in innovation, including intelligent delivery systems and automated warehouse stacking.
• DP World is pushing the sector towards better ways to trade, minimizing disruptions from factory to customer.
• Motto: WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Equal Opportunity

• DP World is committed to the principles of Equal Employment Opportunity (EEO).
• Believes that employing a diverse workforce is central to success.
• Makes recruiting decisions based on experience and skills.
• Believes employees are happiest when empowered to be their true, authentic selves.