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About the Role

Assisting in launching top brands onto our Network by providing high-level technical support during the integration process. You will liaise with client marketing and technical teams to ensure successful implementation of online tracking technology, meeting agreed campaign specifications. Excellent communication and attention to detail are essential.

Responsibilities

• Assist clients with Network launches by providing detailed and thorough Technical Integration Support.
• Provide clear and concise technical guidance, acting as a liaison between parties.
• Isolate errors in client setups and propose solutions.
• Negotiate and handle objections regarding sub-standard setups.
• Contribute to monthly Integration Team targets.
• Review and technically sign off on colleagues' work.
• Report and escalate technical issues or bugs.
• Administer internal and external knowledge bases.
• Provide high-level training to internal colleagues.
• Test new developments and features.

Requirements

• Ability to understand web languages such as basic HTML, SQL, and JavaScript.
• Familiarity with E-commerce platforms and their usage.
• Strong analytical skills with the ability to see the bigger picture.
• Strong communication skills, with experience in customer service and relationship building.
• Strives to continually improve productivity and work quality.
• Self-motivated and a self-starter.
• Understands the importance of processes and procedures.
• Ability to work in a fast-paced and dynamic environment.
• Ability to work harmoniously and effectively as part of a team.
• IT-related degree or relevant work experience.

Skills

• HTML
• SQL
• JavaScript
• PHP
• E-commerce platforms
• Analytical skills
• Communication skills
• Customer service
• Relationship building
• Process and procedure adherence
• Teamwork

Location

• Multiple countries

Work Type

• Hybrid
• Remote

Experience Level

• Entry level to mid-level

Education Level

• IT-related degree or relevant work experience

Benefits

• Four-day Flexi-Week at full pay.
• No reduction to annual holiday allowance.
• Hybrid/remote working scheme.
• Monthly allowance for work expenses.
• Furniture package for home workspace.
• Support for health and wellbeing initiatives.
• Access to Awin Academy training suite.
• Peer-to-peer recognition program.

About the Company

• Established in 2000, Awin has a dynamic, social, and inclusive culture.
• Awin is part of the Axel Springer group.

Equal Opportunity

• Diversity & Inclusion are paramount.
• We champion uniqueness and authenticity.
• We welcome all backgrounds, identities, and experiences.
• If you need support at any point in the application or interview process, please let us know.