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About the Role

Responsible for maintaining the physical condition of the property to SKPM standards, overseeing all facilities services, repairs, and leasing operations while adhering to safety, customer service, and operational efficiency standards.

Responsibilities

• Supervise trades and suppliers, coordinating all facilities services and repairs for the building and related equipment.
• Update maintenance requests status daily in Property Vista.
• Issue Purchase Requisitions (PRs) in Property Vista prior to scheduling contractors, pending Property Manager approval.
• Respond to facility emergencies promptly and submit Occurrence Reports on the same date if necessary.
• Investigate all repair requests within a timely manner of receiving a written request via Property Vista or email.
• Ensure the building and its environment are clean by completing daily walk-throughs.
• Supervise cleaning, snow removal, and landscaping operations, assisting as needed.
• Prioritize and conduct minor repairs such as plumbing and lighting as directed.
• Remove and dispose of garbage/recycling/organic bins/totes according to schedule.
• Remove old appliances and install new or spare appliances as needed and directed.
• Order building supplies upon Property Manager approval and maintain an organized inventory.
• Thoroughly clean common areas including lobbies, laundry rooms, washrooms, hallways, staircases, elevator cabs, garbage chutes, and garbage rooms.
• Clean and wipe windows, doors, trims, baseboards, walls, and floors in common areas, including the tops and interiors of washers and dryers.
• Dust lobby area light shades, table tops, picture frames, and elevator fans.
• Clean and polish all stainless steel surfaces.
• Ensure outdoor grounds are free of litter and pet debris, and all trash/garbage cans are empty.
• Ensure indoor and outdoor parking areas are free of litter and pet debris, and all trash/garbage cans are empty.
• Maintain strong tenant relationships with excellent customer service.
• Ensure prompt service to tenants and prospective tenants.
• Reasonably enforce landlord's rules and regulations.
• Serve 24-hour notice of entry in a timely manner for all scheduled maintenance and inspections.
• Deliver any communication, legal notice, or letter to residents.
• Provide information about vacant suites to prospective residents and other relevant parties.
• Answer questions from prospective residents in person, by phone, and email promptly, pleasantly, and informatively.
• Schedule appointments with prospective residents, build relationships, and show vacant suites as directed.
• Complete guest cards and daily traffic reports, reporting final results weekly to the Property Manager.
• Follow up with completed guest cards for prospective tenants.
• Promote tenant retention through effective communication with existing residents and ensuring resident issues are addressed in cooperation with the Property Management team.
• Provide prospective residents with the rental application link via Property Vista.
• Collect the first month's rent, home insurance confirmation, and signed parking/locker forms if applicable.
• Schedule Tenancy Agreement signing appointments, ensure agreements are signed by all parties, and perform move-in inspections.
• Notify applicants of their application status within two business days of completion.
• Organize and administer the residential referral program.
• Record all leased units, including vacate date, date leased, and move-in date.
• Regularly inspect all vacant units to confirm they are clean and ready for occupancy as directed by the Property Manager.
• Conduct weekly rent arrears collection via phone, email, or door-knocking as directed.
• Deposit rent cheques to the bank on the same day (applicable outside of GTA area).
• Ensure all life safety systems are inspected as scheduled, in working order, and that daily/monthly checklists are completed.
• Inspect mechanical rooms (boiler, elevator, electrical rooms, etc.) daily and complete daily/monthly checklists.
• Identify, report, and schedule rectification of any safety hazard issues within the facility and grounds.
• Inspect all sidewalks and driveways during the winter season, correct hazardous conditions, and perform daily snow logs.
• Cooperate closely with tenants, vendors, contractors, and the Manager, Capital Projects.
• Participate in on-call rotation for buildings within the area as scheduled and respond to emergencies within a maximum of 15 minutes.
• Perform other duties as assigned.

Requirements

• Minimum - High school Diploma (Grade 12).
• Preference: 3 to 5 years of technical and practical experience.
• Preference: Previous experience as Resident Manager.
• Ability to stand and walk for extended periods.
• Ability to frequently stop, bend, and kneel.
• Ability to lift and move objects weighing up to 50lbs.
• Work is performed both indoors and outdoors in a variety of environmental conditions.

Skills

• Actively support SKPM’s values of: Honesty, Integrity, Trust & Respect
• Motivated to learn more and grow within this position.
• Looks for ways to improve processes.
• Strong customer service orientation.
• Patient with the ability to listen to others.
• Takes initiative.
• Has a high tolerance to stress.
• Respectful of and compliant of rules and regulations (especially concerning safety).
• Sound judgment & decision making competencies.
• Strong planning and organization.
• Attention to details.

Location

• On-call rotation for buildings within area

Work Type

• Full-time
• On-call

Experience Level

• 3-5 years
• Resident Manager experience

Education Level

• High school diploma

About the Company

• Sterling Karamar Property Management values diversity in the workforce and is an equal opportunity employer.

Equal Opportunity

• We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process.