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About the Role

We are looking for an Administrator to join our friendly team at The Manse Residential Care Home in South Norwood, London. Sanctuary Care is a not-for-profit organization where every penny goes back into our people and homes, and we are proud to be Investors in People Gold accredited.

Responsibilities

• Manage the home’s administrative systems with accuracy and care.
• Process payroll, maintain staff files and support financial tasks such as invoicing and petty cash.
• Support data collation, monitoring and reporting to keep the home running smoothly.
• Use a methodical and organised approach to help the team deliver the best possible care.

Requirements

• Must have the right to work in the UK.
• Will require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed.
• Enhanced Disclosure and Barring Service check will be necessary.

Skills

• Strong administrative skills with confidence managing varied tasks.
• Warm, approachable and committed to exceptional customer service.
• Clear and supportive communicator with a flexible approach.
• Kind, respectful and passionate about supporting older people.

Location

• South Norwood Hill, South Norwood, London, SE25 6AA

Work Type

• 37.5 hours per week

Salary/Compensations

• £16.28 per hour

Benefits

• 33 days’ annual leave pro rata (including bank holidays)
• Occupational sick pay linked to length of service
• Contributory pension
• CQC/CI inspection bonus
• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments
• Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Enhanced parental leave arrangements
• Annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options
• Exclusive retail discounts
• Cycle to Work scheme
• Salary sacrifice arrangements

About the Company

• Inclusion is one of Sanctuary Care's core values.
• Sanctuary Care is a not-for-profit organization.
• We are proudly Investors in People Gold accredited.
• We are award-winning, including the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.
• Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Equal Opportunity

• We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
• We encourage and welcome applications from people from diverse backgrounds to support this mission.
• We work closely with the Home Office in order to prevent illegal working.