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About the Role

Manage and support the delivery of day-to-day resident experience objectives, leading the team to build a vibrant, safe, and welcoming community. Assist the Community Manager in the financial and operational management of the property, including leasing, marketing, maintenance, and tenancy administration.

Responsibilities

• Act as a role model by demonstrating core values.
• Ensure the property meets required Company standards through viewing activities, follow-up calls, and feedback collection.
• Actively participate in the leasing process, including generating and monitoring traffic, qualifying prospects, and managing move-in/move-out procedures.
• Utilize property systems to generate sales and leasing reports, and monitor unit availability data.
• Proactively seek resident interaction to improve service delivery.
• Oversee on-site inquiries, manage apartment inventory, recommend rent pricing and concessions, and monitor sales and leasing activities.
• Develop and maintain local knowledge relevant to resident needs.
• Stay informed about market and competitor conditions impacting community occupancy.
• Promote resident satisfaction and retention by ensuring timely responses to inquiries and resolving service issues.
• Coordinate tenancy management, including apartment inspections, evictions, and collection of fees and charges.
• Monitor payments, chase rent arrears, and promote tenancy extensions and revenue streams.
• Collaborate with the maintenance team to ensure community appearance standards are met and inspect show flats.
• Promote investor satisfaction and retention through timely performance reporting and addressing owner concerns.
• Review and analyze financial and operational reports to identify and resolve leasing performance issues.
• Cover Community Manager responsibilities in their absence.
• Participate in an on-call roster for out-of-hours emergency support.
• Ensure community operations comply with Company policies, procedures, laws, and regulations.
• Process invoices accurately for timely payment of services.
• Conduct regular stock takes and place orders to ensure efficient site operation.

Requirements

• Good level of general education.
• Proficiency in using property operations software (training will be provided).
• Experience in driving leasing/sales performance and managing operations, including P&L responsibility and budget monitoring, within the property sector or similar environment.
• Detailed knowledge of Landlord/Tenant Legislation.
• Strong team player capable of working autonomously.
• Flexible approach to working in a fast-paced and changing environment.
• Self and culturally aware with adaptable relationship building, communication, and negotiation skills.
• Enthusiasm to deliver exceptional experiences and continuously improve knowledge.
• Flexibility to be part of an on-call rota outside of normal working times.
• Demonstrable ability to coach and mentor team members.
• Experience in motivating a team and a proven track record in delivering service excellence in a similar management role/environment.
• Knowledge and understanding of UK Health and Safety policies.

Skills

• Property management software proficiency
• Leasing and sales performance management
• Financial and operational management
• P&L responsibility
• Budget monitoring
• Landlord/Tenant Legislation knowledge
• Teamwork
• Autonomy
• Adaptability
• Communication
• Negotiation
• Coaching
• Mentoring
• Team motivation
• Service excellence
• UK Health and Safety policies

Location

• North America
• Europe
• South America
• Asia-Pacific region

Work Type

• Full-time
• On-call

Experience Level

• Management experience

Education Level

• Good level of general education

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally.
• Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally.
• Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Founded by Bob Faith in 1993 to provide world-class service in the rental residential real estate business.
• Core Values include Integrity, Equality, Professionalism, Accountability, Service, and Teamwork.
• Greystar is committed to providing industry-leading services to investors, clients, and residents.

Equal Opportunity

• Greystar celebrates individual differences, encourages diversity of thought, provides equality of opportunity, and cultivates an environment where all individuals are seen, treated, and valued equally.