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About the Role

You will join Deutsche Bank’s Global Service Delivery Management function, where you will shape and support client services delivery across a global environment. In this Director-level role, you will coordinate client-focused service delivery, working closely with teams to ensure services are responsive, dependable and aligned to client expectations. You will contribute to building strong client relationships, helping teams collaborate effectively and deliver consistent, high-quality outcomes. The role is responsible for all soft services delivered including cafeteria operations, reception areas, mail reprographics, document services, archiving and client dining in addition to overseeing our overall end user exeprience. This is an opportunity to connect with stakeholders across regions, support service improvements, and be part of an inclusive, client-centric community.

Responsibilities

Coordinate global client service delivery, ensuring consistent, responsive and dependable outcomes across regions
Collaborate with internal teams to understand client needs and support service improvements together
Support client relationships by providing clear communication, building trust and sharing updates across stakeholders
Oversee service performance, helping teams understand priorities and maintain high standards
Contribute to service governance activities, ensuring alignment with organisational goals and client expectations
Encourage a collaborative, inclusive approach to service delivery, supporting continuous improvement

Requirements

Proven experience in client services, service delivery or a related financial services environment with solid experience leading teams in this space
Experience managing global service delivery teams across a large portfolio of buildings and an understanding of the cultural nuances of client services delivery in all regions
Strong interpersonal skills, enabling you to connect, collaborate and build trusted relationships across teams
Ability to communicate clearly and support understanding across diverse stakeholder groups
Experience working within global environments, supporting teams across regions
Structured and methodical approach to managing service delivery activities as well as a commitment to quality, accountability and supporting inclusive team culture

Location

London

Work Type

Hybrid Working

Experience Level

Director-level

Salary/Compensations

Competitive salary

Benefits

Competitive salary and non-contributory pension
30 days’ holiday plus bank holidays, with the option to purchase additional days
Life Assurance and Private Healthcare for you and your family
A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression

About the Company

Deutsche Bank is the leading German bank with strong European roots and a global network.
Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people.
Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.
Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division.
Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.
More information at: Deutsche Bank Careers (db.com)

Equal Opportunity

We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.