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About the Role

This newly created position is responsible for delivering consistent, high-quality IT support services to end users across Morrison’s global offices, operating within a structured ITIL-aligned service management framework.

Responsibilities

• Manage, triage, resolve and escalate incidents and service requests through the IT Service Portal in line with SLAs.
• Provide first and second-line remote and onsite support for Windows 11 devices, Microsoft 365 applications, peripherals and workplace technology.
• Configure, deploy and support end-user devices, including hardware replacements, rebuilds and lifecycle tasks.
• Support meeting room, Teams Rooms and AV technology, resolving connectivity, display and audio issues.
• Perform controlled access support activities such as password and MFA resets, escalating identity, policy and security configuration matters as required.
• Maintain accurate ticket notes, contribute to knowledge articles and identify recurring issues for problem management.
• Support users across global regions and collaborate with other Service Desk Engineers to provide consistent service coverage.

Requirements

• Experience in IT support, service desk, desktop support or end-user computing.
• Strong troubleshooting skills across Windows 11, peripherals, Microsoft 365 and workplace technology.
• Customer-focused, organised and clear in communication, both written and verbal.
• Able to work independently onsite while following processes and escalation pathways.
• Professional, approachable, calm under pressure and practical in problem solving.

Skills

• Intune
• Autopilot
• Jamf
• Teams Rooms
• AV support
• Global support environments
• Knowledge documentation

Location

• Sydney
• Melbourne
• Auckland
• Wellington
• New York
• London
• Singapore

Work Type

• Remote
• Onsite
• Hybrid

Experience Level

• First-line support
• Second-line support

Education Level

• ITIL Foundation
• Microsoft MD-102
• Microsoft Teams Rooms training
• CompTIA A+

Salary/Compensations

• Competitive salary + incentives

Benefits

• Flexibility
• Hybrid work
• Learning and development program
• Attractive paid parental leave
• Flexible leave options

About the Company

• Morrison is a leading global infrastructure manager, investing across the risk spectrum in both private and listed markets.
• Its purpose is to invest wisely in ideas that matter.
• It believes the best investments serve an enduring societal need and has a firm commitment to sustainability.
• Morrison manages approximately US$30 billion in consolidated assets on behalf of its clients.
• Morrison has one of the largest specialist infrastructure teams, with over 200 professionals operating across seven global offices.
• Morrison is a thematic-based investor focused on the global, long-duration verticals of energy transition, digitisation & connectivity, global mobility, aging population, and circular economy & resource constraints.
• It operates as a global firm with a local approach, adopting a one-team ethos, making its global expertise available to every investor, business, and community it meets.
• We pride ourselves on our values and our culture of working as whānau and supporting each other.
• The impact of what we do is important to us.
• We invest in environmentally sustainable companies and have a strong commitment to ESG.

Equal Opportunity

• Morrison is an equal opportunity employer, and we encourage people of all backgrounds to apply.
• Please let us know if you require any support or adjustments during the recruitment process.