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About the Role
Drive facilities management service delivery across a diverse property portfolio, focusing on client satisfaction and operational excellence. This role supports the Operations Manager in delivering facilities management services across New South Wales, combining strategic asset management, contractor management, maintenance delivery, and stakeholder engagement.
Responsibilities
- Manage day-to-day facilities management operations across a diverse property portfolio.
- Deliver asset lifecycle management initiatives and support strategic asset planning.
- Oversee planned and reactive maintenance activities to ensure contractual compliance.
- Manage contractor performance, procurement activities, and service delivery outcomes.
- Monitor work orders, approvals, quotations, invoices, and purchase orders.
- Conduct site inspections and property condition audits across the portfolio.
- Support environmental, compliance, and safety initiatives across all sites.
- Investigate and resolve escalations while maintaining exceptional customer service.
- Prepare monthly reports, meeting minutes, and operational updates.
- Identify opportunities for innovation, cost savings, and continuous improvement.
- Build strong relationships with clients, landlords, contractors, and internal stakeholders.
- Support emergency response activities and critical incident management when required.
Requirements
- Experience managing facilities services across multi-site property portfolios.
- Strong client relationship and stakeholder management experience.
- Demonstrated contractor and supplier management capability.
- Strong administration and systems capability within facilities or property environments.
- Experience managing maintenance programs, budgets, and asset lifecycle activities.
- Strong commercial awareness and problem-solving skills.
- Excellent communication, negotiation, and customer service skills.
- Ability to work autonomously while managing multiple competing priorities.
- Self-motivated, adaptable, and solutions-focused.
Skills
- Facilities management
- Asset management
- Stakeholder engagement
- Contractor management
- Maintenance delivery
- Preventative maintenance
- Reactive maintenance
- Procurement
- Service delivery
- Work order management
- Budget management
- Environmental initiatives
- Compliance
- Safety initiatives
- Customer service
- Reporting
- Innovation
- Cost savings
- Continuous improvement
- Commercial awareness
- Problem-solving
- Communication
- Negotiation
- Administration
- Systems capability
- Emergency response
- Critical incident management
Location
- Sydney, NSW
Work Type
- Full-Time
- Hybrid
Experience Level
- Experienced
Education Level
- Relevant facilities management, building services or property qualification highly regarded
Benefits
- Hybrid working – in the office/onsite at Macquarie Park every Monday and Tuesday. Wednesday to Friday work from home.
- Opportunity to manage a large and complex client portfolio.
- Exposure to strategic asset management and facilities operations.
- Diverse role with significant stakeholder engagement.
- Strong career development opportunities within a global organisation.
- Supportive and collaborative team environment.
- Opportunity to drive innovation and continuous improvement.
- Access to development and career progression pathways.
About the Company
- Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries.
- In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.
- Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes.
- We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.
- Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
- With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.
- In 2023, we generated $9.5 billion in revenue from our core services.
Equal Opportunity
- At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace.
- We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.
- As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply.
- Cushman & Wakefield promotes safety at all times.