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About the Role
Zendesk is seeking a Senior Director of Product Security to define and lead the future of AI-powered customer and employee service security. This leadership role requires setting a long-term vision, building teams, influencing product strategy, and maintaining technical depth to ensure security is a native property of Zendesk’s products.
Responsibilities
- Define and drive Zendesk’s product security strategy across products, AI capabilities, platform services, APIs, integrations, and the developer ecosystem.
- Build a roadmap to reduce customer-impacting risk and improve engineering velocity.
- Partner with leaders across Product, Engineering, AI, Infrastructure, Privacy, Legal, and GRC to align security priorities with business strategy.
- Serve as a senior technical authority on product security for SaaS, cloud-native, and AI-enabled systems.
- Engage directly in high-risk architecture reviews, threat modeling, vulnerability analysis, and incident remediation.
- Shift product security from reactive review to secure-by-design engineering by driving reusable patterns, paved roads, automation, platform controls, and developer self-service.
- Strengthen secure SDLC practices and improve security tooling coverage.
- Partner with AI and product engineering teams to identify and mitigate risks in AI agents, copilots, LLM integrations, retrieval systems, and autonomous workflows.
- Define secure design principles for AI and agentic product surfaces.
- Own the full lifecycle of product vulnerability management and security response.
- Leverage automation and AI-assisted analysis to identify, triage, and remediate vulnerabilities.
- Lead, mentor, and grow a global high-performing Product Security team.
- Build a rigorous, pragmatic, inclusive culture that is trusted by Engineering.
- Translate complex technical risks into clear business, customer, and engineering trade-offs.
- Provide metrics, trends, and recommendations to executive leadership.
- Support customer trust conversations, security reviews, RFPs, and enterprise escalations.
Requirements
- 12+ years of experience across product security, application security, software engineering, security architecture, cloud security, offensive security, or related technical security roles.
- 7+ years leading high-performing security or engineering teams.
- Deep experience securing large-scale, cloud-native, enterprise, or AI-enabled products that handle sensitive customer data.
- Strong product engineering credibility.
- Hands-on technical depth across web and API security, authentication and authorization, identity systems, tenant isolation, cloud and container security, CI/CD, software supply chain security, secrets management, vulnerability management, secure SDLC, and incident response.
- Demonstrated ability to lead or meaningfully contribute to threat models, architecture reviews, vulnerability triage, exploitability analysis, secure design decisions, and product security incident reviews.
- Experience building secure-by-default patterns, developer tooling, platform controls, automation, and paved roads.
- Working knowledge of AI, LLM, and agentic security risks.
- Strong executive communication skills.
- A pragmatic, product-minded approach to risk.
Skills
- Product Security
- Application Security
- Software Engineering
- Security Architecture
- Cloud Security
- Offensive Security
- SaaS Security
- Cloud-Native Security
- AI-Enabled Systems Security
- Web Security
- API Security
- Authentication
- Authorization
- Identity Systems
- Tenant Isolation
- Cloud Security
- Container Security
- CI/CD Security
- Software Supply Chain Security
- Secrets Management
- Vulnerability Management
- Secure SDLC
- Incident Response
- Threat Modeling
- Architecture Reviews
- AI Security
- LLM Security
- Prompt Injection
- Data Leakage
- Executive Communication
Location
- US
Work Type
- Hybrid
Experience Level
- Senior Director
- 12+ years of experience
- 7+ years of leadership experience
Education Level
- Bachelor’s degree in Computer Science, Software Engineering, Cybersecurity, Information Systems, or a related technical field, or equivalent practical experience.
- Master’s degree or other advanced technical education is a plus.
Salary/Compensations
- $278,000.00-$416,000.00
Benefits
- Bonus, benefits, or related incentives may be available.
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- Zendesk powers billions of conversations with brands.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working enables purposeful in-person collaboration and flexibility to work remotely.
- Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
- Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
- Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
- With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
Equal Opportunity
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.