Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Schedule services for individuals and large groups using a spa/salon reservations software system, confirm appointments, answer guest questions, and manage reservations. You will also check guests in, promote and sell services, handle payments, and maintain the cash bank. Additionally, you will notify engineering of maintenance needs and ensure adherence to company policies and guest service standards.

Responsibilities

• Schedule services for individuals and large groups using spa/salon reservations software.
• Call guests to confirm scheduled services.
• Answer questions about available services.
• Update the reservations/cancellations list throughout the day.
• Inform providers of last-minute changes.
• Resolve scheduling issues by working with supervisor/manager.
• Check in guests for appointments.
• Confirm first and last name.
• Provide general spa orientation to guests upon arrival.
• Promote and sell spa/salon services.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Obtain change required for expected business level.
• Keep bank secure at all times.
• Process guest payments for spa/salon services.
• Obtain payment authorization as needed.
• Accept and log cash tips for employees.
• Balance, scan, and drop receipts with Accounting.
• Notify Engineering of maintenance and repair needs.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• Less than 1-year related work experience.
• No supervisory experience.
• None

Experience Level

• Less than 1-year related work experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
• EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm.
• The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
• We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work.
• A place where service comes from the heart, not from a handbook.
• A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
• In joining EDITION, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.