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About the Role

NRMA Tow Truck Operators play a crucial role in supporting members across Australia by ensuring their safety and mobility. This frontline position involves providing towing assistance and delivering exceptional member experiences.

Responsibilities

• Respond to road service calls, professionally loading, transporting, and unloading vehicles while adhering to all road rules.
• Represent the NRMA brand by understanding customer needs and providing customer-first service solutions.
• Analyze vehicle breakdown situations to identify the most appropriate recovery, securing, and transportation methods, adhering to safety standards and tow truck regulations.
• Communicate clearly and effectively with members, ensuring their safety and providing excellent customer service throughout the recovery process.
• Maintain tools, uniforms, and equipment to a high standard of presentation and serviceability.
• Contribute to working groups, toolbox talks, trials, and committees to enhance operations.

Requirements

• A full valid NSW Medium Rigid Driver’s License (or higher).
• A valid Tow Truck Driver’s Certificate or eligibility to obtain one prior to commencement.
• Flexibility to work a rotating 7-day roster, including public holidays, with 12-hour shifts between 6 am and 8:00 pm.
• Exceptional customer service skills and demonstrated experience working effectively across diverse communities.
• Knowledge and understanding of safe work practices and the ability to follow safe work procedures.
• Excellent communication and active listening skills.
• A strong team player with a flexible and robust attitude and a positive mindset.
• Ability to adapt to change and work within new and changing parameters.
• Successful pre-employment checks including reference checks, pre-employment medical assessments, and a National Police Check.
• A Driving History check will be requested prior to the interview stage and must pass NRMA’s Driving History requirements.

Skills

• Towing expertise
• Transportation expertise
• Customer service
• Communication
• Active listening
• Safe work practices
• Teamwork
• Adaptability

Location

• Prestons

Work Type

• Full-time
• Rotating roster

Experience Level

• Entry level (with training provided for certificate)

Education Level

• Tow Truck Certificate

Benefits

• Industry-leading Tow Training program at the NRMA Towing Centre for Excellence.
• Full training and support to obtain your Tow Truck Certificate.
• Ride-along coaching with experienced drivers.
• Progressive flexibility, leave, and well-being benefits.
• Travel discounts on SIXT car rental, cruises, and accommodation.
• Complimentary myNRMA Rewards membership including free Roadside Assistance.
• Discounts on groceries, movie tickets, gift cards, gym memberships, attractions, and restaurants.
• Discounts on NRMA personal insurance products.
• Opportunities for career growth, progression, or relocation within the NRMA Group.

About the Company

• One of Australia's most trusted, member-owned brands with people and community at its heart.
• The NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
• Aims to keep moving Australia forward.

Equal Opportunity

• Inclusion, diversity, and representing the members, guests, customers, and communities served.
• Welcomes applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of the team.