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About the Role

The role involves operational leadership and process responsibility within your area, ensuring adherence to SLAs, quality, and safety standards. You will coordinate internal and external service providers, monitor processes, and continuously optimize workflows. Budget planning, cost control, and responsibility for ongoing projects are key aspects. You will act as a central interface between customers, management, and operational teams, actively contributing to digitalization and process optimization projects.

Responsibilities

Operational leadership and process responsibility within your area of responsibility.
Ensuring compliance with Service Level Agreements (SLAs), quality, and safety standards.
Coordinating internal and external service providers.
Monitoring technical and infrastructural processes.
Continuously optimizing workflows.
Responsibility for budget planning, cost control, and results for ongoing projects.
Acting as a central interface between customers, management, and operational teams with clear, transparent communication.
Actively contributing to digitalization and process optimization projects.
Conducting structured tenders, obtaining offers, and negotiating contracts and conditions with service providers.
Analyzing needs in building technology, maintenance, and upkeep, and deriving concrete procurement measures.
Strategically selecting suppliers, evaluating them based on quality and service metrics, and monitoring the market for new trends and partners.
Building a robust partner network and maintaining long-term business relationships.
Identifying risks early, paying attention to ESG criteria, and implementing optimization and cost reduction measures.
Leading your team goal-oriented, fostering motivation, development, and collaboration.
Ensuring that services such as cleaning, security, and maintenance consistently deliver the highest quality.
Serving as a point of contact for customers, internal departments, and external partners.

Requirements

Completed degree in Facility Management, Industrial Engineering, Business Administration, or a technical field, or a comparable qualification.
Minimum of 5 years of professional experience, ideally in a combination of operational responsibility and purchasing/procurement in Facility Management or a comparable industry.
Experience in conducting tenders and handling FM contracts.
Good understanding of building technology, maintenance, and facility processes.
Basic knowledge of contract law and relevant legal regulations.
Proficient in MS Office / Microsoft 365, CAFM systems, and CRM tools.
Strategic thinking combined with strong implementation skills.
Structured, independent, and solution-oriented way of working, even under pressure.
Strong communication, negotiation, and argumentation skills.
High customer and service orientation, and enjoyment in building long-term relationships.
Ability to manage multiple projects simultaneously and set clear priorities.
Very good German language skills (C2 level) and good English language skills, both written and spoken.

Skills

Facility Management
Industrial Engineering
Business Administration
Technical fields
Operational responsibility
Purchasing
Procurement
Tender management
Contract management
Building technology
Maintenance
Facility processes
Contract law
Legal regulations
MS Office
Microsoft 365
CAFM systems
CRM tools
Strategic thinking
Implementation skills
Communication skills
Negotiation skills
Argumentation skills
Customer orientation
Service orientation
Relationship building
Project management
Prioritization
German language skills (C2)
English language skills

Experience Level

Minimum of 5 years of professional experience

Education Level

Completed degree in Facility Management, Industrial Engineering, Business Administration, or a technical field, or a comparable qualification.

About the Company

At Eberhardt Service Group GmbH, we are rethinking Facility Management: more digital, more efficient, and more responsible. With modern processes, high service quality, and the targeted use of new technologies, we create solutions that offer our customers real added value. We currently manage properties in Germany, Austria, and Switzerland, with the ambition to actively shape the future of Facility Management.
What makes us special is not only our technological ambition but, above all, the way we work together. We believe in direct communication, quick decisions, and real responsibility instead of unnecessary hierarchies. With us, people take on responsibility early, contribute their own ideas, and actively participate in shaping changes. Our environment is performance-oriented, pragmatic, and technology-open – at the same time, we place great value on trust, respect, and fair treatment of each other.
Digitalization and the use of modern technologies – including AI – support our work. We always make decisions responsibly and with human involvement, especially in recruiting. We combine innovation with reliability, high standards with an open corporate culture, and ambitious goals with a strong team spirit.
We consciously do not grow as an anonymous corporation but as a modern company with a clear stance, short decision-making paths, and plenty of scope for people who want to make a difference.
If you are eager to rethink Facility Management and take the next steps with us, we look forward to getting to know you.

Equal Opportunity

Equality & Diversity at Eberhardt Service Group
Diversity makes us stronger. Success arises where people with different perspectives, experiences, and talents work together towards a common goal. That's why we live a corporate culture characterized by appreciation, openness, and mutual respect.
We want to create a work environment where all people feel welcome and can develop their potential – regardless of gender, nationality, ethnic or social origin, religion or belief, age, disability, sexual orientation, or gender identity.
We see diversity not as an obligation, but as an enrichment. It makes us more innovative, strengthens our collaboration, and helps us develop better solutions for our customers.
We naturally consider applications from people with severe disabilities or those with equivalent status in accordance with legal requirements, provided they are equally qualified.
All personal formulations on our career page and in our job advertisements apply equally to all genders.