Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Front Office All Rounder, you will assist hotel guests from inquiry to check out, acting as the go-to expert for room availability, rates, and hotel experiences. You will suggest upgrades and deliver exceptional hospitality to ensure memorable guest stays.
Responsibilities
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.
- Be the first point of contact for guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
- Allocate rooms based on guest preferences, availability, and business demands.
- Safely and securely handle payment transactions, verifying billing details for accuracy.
- Suggest room upgrades, offer special amenities, and fulfill specific guest requests.
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.
- Facilitate the resolution of guest complaints.
Requirements
- Customer service-oriented with exceptional communication skills.
- Previous experience in a similar role in the hospitality industry is preferred.
- Proficiency in using reservation and property management systems is a plus, including Opera Cloud.
- Problem-solving skills and the ability to remain calm under pressure.
- Team player with a positive attitude and willingness to go the extra mile.
- A full Australian driver’s license, as you will assist with valet services and support the concierge team, especially during peak seasons.
- Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays.
Skills
- Communication skills
- Reservation systems
- Property management systems
- Opera Cloud
- Problem-solving
- Valet services
- Concierge support
Location
- Sydney
Work Type
- Full-time
- Rotating schedule
Experience Level
- Preferred previous experience in a similar role
Benefits
- ALL Heartist Membership - discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts on accommodation, services, and events
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points
- Learn Your Way - access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - grow your hospitality network worldwide
- Worldwide Opportunities - limitless opportunities to grow your career
About the Company
- The Sebel Quay West Suites Sydney offers chic style and unmatched sophistication in the historic Rocks district, near Circular Quay, with views of the Sydney Opera House and Sydney Harbour Bridge.
- Our contemporary one- and two-bedroom apartments provide a luxurious retreat, while The Quartier Bistro & Bar offers a refined dining experience.
- We have versatile meeting and event facilities.
- Accor is a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries.
- At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life.
- Accor is an inclusive company, building diverse teams across the globe.
Equal Opportunity
- Accor is an inclusive company, building diverse teams across the globe.
- Everyone has a story and we want to learn yours.