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About the Role

Trend Micro, a global cybersecurity leader founded in Japan, aims to create a world where digital information can be exchanged securely. With over 35 years of experience, we protect the security environments of over 500,000 organizations and individuals. Our Managed Detection and Response (MDR) service focuses on early detection of cyberattacks and minimizing damage by monitoring customer environments, investigating alerts, responding to incidents, and creating reports.

Responsibilities

Investigate and analyze events suspected of being incidents, perform monitoring and response operations, and improve operations.
Automate operations, create investigation reports, and handle customer communications (inquiries, incident reports, service review meetings).
Enhance MDR service functionality and expand services through new service planning.
Tune detection logic through statistical analysis of alert and log data, and advance anomaly detection and correlation analysis.
Generate insights for service quality improvement by visualizing and analyzing MDR operational data (incident counts, SLOs, detection trends, etc.).
Provide threat response support and disseminate threat intelligence internally and externally.
Collaborate with Japanese teams during Japanese business hours for monitoring and response, while leveraging 24-hour monitoring by overseas teams.

Requirements

Approximately 3 years of IT-related experience, including operations/construction of servers, networks, cloud platforms, and infrastructure.
Excellent communication and negotiation skills, including handling customer inquiries.
Interest and passion for the cybersecurity industry, with a willingness to stay updated on threat trends.
English communication skills (reading and writing proficiency required initially, with a future need for conversational skills for escalations, meetings, and troubleshooting with overseas teams).

Skills

Malware analysis
Program development (for operational automation)
Generative AI/LLM utilization for operational efficiency and agent implementation
Data analysis and statistical analysis
Machine learning and anomaly detection model construction/utilization
SIEM/XDR log analysis and detection logic creation (correlation rules, etc.)
Security product support (including antivirus)
Managed service delivery for endpoints or networks
Project management for service improvement and new service launch

Location

Japan

Work Type

Full-time

Experience Level

Mid-level

About the Company

Trend Micro is a global leader in cybersecurity with over 35 years of experience, protecting over 500,000 organizations and individuals.
We are driven by the vision of a world where digital information can be exchanged securely.
Our core values are Customer, Change, Collaboration, Innovation, and Trustworthiness.
We foster an environment where individuals can work authentically, enjoy challenges, and contribute to society based on trust.
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security.
Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data.
We embrace change, empower our people, and foster innovation in an increasingly connected world.
Our diverse, multicultural workforce is at the heart of our global success.
We are seeking exceptional talent to collaborate and push boundaries together.
Your work will help protect what matters and shape a safer, more trustworthy AI-powered future.