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About the Role

This role provides expert injury management and return to work support, helping employees achieve safe and sustainable work outcomes. Through proactive case management and stakeholder partnership, it reduces risk, supports compliance and promotes employee wellbeing.

Responsibilities

• Lead the end-to-end management of workplace injury, workers compensation and return to work cases, ensuring positive outcomes for employees and Council.
• Partner with leaders across the organisation to provide expert advice on injury management, medical fitness and return to work strategies.
• Collaborate with insurers, medical providers and other stakeholders to support timely recovery and sustainable return to work outcomes.
• Drive continuous improvement of injury management programs, policies and processes in line with legislation and industry best practice.
• Monitor claims performance, identify risks and opportunities, and provide recommendations to improve employee wellbeing and reduce organisational costs.

Requirements

• Minimum 5 years' experience in injury management and return to work case management within a high-volume NSW environment.
• Demonstrated knowledge and experience applying the Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998, and SIRA requirements.
• Strong communication and stakeholder management skills, with the ability to build productive relationships, influence outcomes and provide expert advice across a diverse range of stakeholders.
• Proven ability to manage complex matters through effective negotiation, conflict resolution, prioritisation and time management, while delivering positive outcomes and maintaining high standards of service.
• Must be an Australian or New Zealand citizen or a permanent resident in Australia. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Skills

• Injury management
• Return to work case management
• Workers Compensation Act 1987
• Workplace Injury Management and Workers Compensation Act 1998
• SIRA requirements
• Communication
• Stakeholder management
• Negotiation
• Conflict resolution
• Prioritisation
• Time management

Location

• Parramatta

Work Type

• 35 hrs per week
• Hybrid options
• Full Time
• Permanent

Experience Level

• Minimum 5 years' experience

Education Level

• Degree Qualifications in a relevant field (WHS or Health related)

Salary/Compensations

• $134,967.65 + 12% superannuation

Benefits

• Hybrid working conditions
• Flexi-time scheme
• Additional leave over the Christmas period
• 14 weeks paid parental leave
• 15 days personal leave
• Long service leave after 5 years
• Employee Resource Groups (ERGs)
• Fitness passport
• Flu vaccinations
• Employee Assistance Program (EAP)
• Ongoing wellbeing initiatives
• Health insurance discounts
• Central Parramatta location
• Discounted parking
• Novated leasing available
• Learning and development programs
• Leadership pathways
• Free LinkedIn Learning

About the Company

• The City of Parramatta is in the midst of significant growth and transformation.
• With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey.
• Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone.
• Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

Equal Opportunity

• At the City of Parramatta, inclusion and belonging are central to how we work.
• We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences.
• We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.
• We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact recruitment@cityofparramatta.nsw.gov.au for a confidential discussion.