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About the Role
As the Founding Account Manager, you will own the post-sale relationship with innovative AI and enterprise software companies. You will be responsible for customer success, retention, and expansion, while building the foundational playbooks and systems for the company's account management function.
Responsibilities
- Build and codify the account management playbook, including onboarding, expansion triggers, health scoring, and renewal motions.
- Serve as a trusted advisor to Heads of Pricing, RevOps, and Finance leaders.
- Conduct QBRs, executive check-ins, and health reviews to ensure product adoption.
- Identify and execute upsell and cross-sell opportunities to drive account growth.
- Collaborate with GTM, Product, and Engineering teams to resolve issues and influence the product roadmap.
Requirements
- 3–5 years of experience in a client-facing role such as Account Management or Customer Success at a fast-growing B2B SaaS or AI startup.
- Proven track record of owning retention and expansion, including hitting renewal or NRR/quota targets.
- Experience managing mid-market or enterprise accounts and navigating multi-stakeholder relationships.
- Strong business intuition with the ability to connect product capabilities to customer outcomes.
- Ability to thrive in the ambiguity and fast pace of an early-stage environment.
Skills
- Account Management
- Customer Success
- B2B SaaS
- Renewal Management
- Expansion Strategy
- Stakeholder Management
- B2B Pricing
- CPQ
- GTM Strategy
- RevOps
Location
- San Francisco, CA
Work Type
- In-person
Experience Level
- 3–5 years
Benefits
- Competitive salary
- Early stage equity
- Medical, dental, and vision insurance
- Unlimited PTO
- Daily team lunch and snacks
About the Company
- Dealops is an AI-driven platform enabling flexible pricing, streamlined workflows, and improved sales performance.
- Backed by Pear VC, General Catalyst, and executives from OpenAI, Stripe, and Slack.
- Raised $7M in funding.