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About the Role
As Vendor Manager within the Bank Technology team, you will play a pivotal role in shaping and managing strategic partnerships, ensuring vendors and service providers consistently deliver exceptional service, innovation, and value. You will be the trusted link between AMP and its diverse portfolio of strategic partners, driving accountability, managing performance, and ensuring vendors remain aligned to operational priorities and long-term business objectives. This role influences how AMP leverages external partnerships to enable critical banking, lending, financial crime, data, and integration capabilities by balancing commercial outcomes, risk management, governance, and relationship building.
Responsibilities
- Shape and manage strategic vendor partnerships.
- Ensure vendors and service providers deliver exceptional service, innovation, and value.
- Act as the trusted link between AMP and its strategic partners.
- Drive accountability and manage vendor performance.
- Ensure vendor alignment with operational priorities and business objectives.
- Influence how AMP leverages external partnerships for critical capabilities.
- Balance commercial outcomes, risk management, governance, and relationship building.
- Identify opportunities to improve service delivery.
- Drive efficiencies.
- Manage vendor risk.
- Unlock innovation to support digital transformation.
Requirements
- Commercially minded relationship builder with experience in vendor partnerships.
- Experience in vendor management, procurement, contract management, or supplier governance.
- Ability to navigate complex stakeholder environments.
- Maintain a strong focus on service outcomes, compliance, and business performance.
- Collaborative approach and exceptional communication skills.
- Confidence to influence internal stakeholders and external partners.
- Experience managing contracts.
- Experience monitoring vendor performance against SLAs and KPIs.
- Experience supporting procurement activities.
- Experience ensuring compliance with risk and governance requirements.
- Strong analytical and problem-solving capabilities.
- Excellent organisational skills.
- Ability to manage multiple priorities.
- Ability to identify opportunities for continuous improvement, cost optimisation, and operational excellence.
- Previous experience within technology, financial services, or other complex regulated environments is highly regarded.
- Ability to adapt from BAU to the ambiguous with ease.
- Commitment, grit, and a growth mindset.
- Willingness to jump in and deliver across a variety of areas.
- Ability to hold your own.
Skills
- Vendor management
- Procurement
- Contract management
- Supplier governance
- Relationship building
- Stakeholder management
- Service outcome management
- Compliance management
- Business performance management
- Communication
- Influence
- Performance monitoring
- Risk management
- Governance
- Analytical skills
- Problem-solving
- Organisational skills
- Continuous improvement
- Cost optimisation
- Operational excellence
Location
- Australia
- New Zealand
Work Type
- Full-time
Experience Level
- Mid-level
- Senior-level
Benefits
- Health and wellbeing support
- Opportunities to volunteer, fundraise, and give back to the community
About the Company
- AMP is a financial services company that helps people with their banking, super, retirement, and finances.
- AMP has been operating for over 170 years.
- AMP is undergoing a transformation with new leadership and thinking.
- AMP aims to redefine financial services and turn its legacy into something positive and powerful for the future.
- AMP believes in the power of inclusion and diversity to spark creativity, ignite innovation, and improve decision-making and performance.
- AMP is committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.
Equal Opportunity
- We are dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP.
- We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
- We enthusiastically encourage candidates from Aboriginal and Torres Strait Islander backgrounds to apply.