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About the Role

The mission is to be the operating backbone of the marketing team, turning strategy into a system. This role will build the cadence, own the tools and numbers, and act as a force multiplier to the marketing leader, ensuring launches ship on time, decisions are data-driven, and the team focuses on high-impact work. This is a hybrid seat, combining Marketing Operations (martech stack, data, launch calendar, budget, workflows) with Chief of Staff duties (planning, decision support, team alignment).

Responsibilities

Own the day-to-day of marketing tooling (email/CRM, e-commerce, attribution, project management) ensuring reliability, integration, and usage.
Build and maintain dashboards and the weekly/monthly reporting rhythm, translating data into actionable insights for leadership.
Own the launch calendar and cross-functional readiness across creative, e-commerce, retail, and social teams.
Track the marketing budget, manage purchase orders, and oversee key vendor/agency relationships.
Map workflows, identify friction points, and document repeatable systems for team scalability.
Run quarterly planning and assist in setting, cascading, and tracking team goals (OKRs).
Prep agendas and pre-reads for leadership meetings, capture decisions, and drive action item follow-through.
Facilitate connection between marketing and product, e-commerce, retail, and operations teams.
Take ownership of ambiguous, high-priority special projects.
Surface insights on what's working, what's stalled, and what requires decisions to leadership, providing recommendations.

Requirements

4–6 years in marketing ops, growth/biz ops, or a chief-of-staff role, preferably in consumer, DTC, beauty, or CPG.
Hands-on experience with modern martech stack: email/CRM (e.g. Klaviyo), e-commerce platform (e.g. Shopify), and analytics/attribution.
Strong spreadsheet and dashboarding skills.
Proficiency in project management tools (Asana, monday, Trello) and understanding of underlying methodologies.
Proven track record of managing complex, cross-functional projects or launches from inception to completion.
Experience with beauty, hair, or CPG industries is a plus.
Omnichannel exposure across DTC and retail (Target, Ulta, Amazon, TikTok Shop) is advantageous.
Familiarity with SQL, GA4, or BI/attribution tools (Looker, Northbeam) is a plus.
Experience scaling operations within a fast-growth, founder-led brand is beneficial.

Skills

Systems thinking
Data fluency
Program management
Influence without authority
Prioritization & judgment
Executive communication
Intuitive, proactive problem solving
Accountability
Collaboration
Humility
Warmth and wit

Location

Remote

Work Type

Full-time

Experience Level

4-6 years

About the Company

Kitsch is a certified female- and minority-owned global beauty brand that has grown from door-to-door sales to a household name in over 92 countries without outside capital.
The company focuses on creating high-performing, well-designed, and attainable everyday essentials.
Kitsch operates with speed, customer focus, and efficient execution.