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About the Role

As a Site Reliability Engineer (SRE) at Kyndryl, you will ensure the reliability, resiliency, and innovation of information systems and ecosystems. You will drive continuous improvement, deliver exceptional service, analyze business needs, and provide strategic advice and designs throughout the software lifecycle. Your role involves building trusted relationships with customers and partnering for success, working on end-to-end services across customer sites and platforms. You will embrace an entrepreneurial mindset, focus on quality, robustness, and security, and implement cutting-edge tools to enhance operations and gather feedback. Identifying and mitigating operational issues will be crucial for seamless customer experiences.

Responsibilities

Ensure reliability, resiliency, and innovation in information systems and ecosystems.
Drive continuous improvement and deliver exceptional service to customers.
Analyze business needs, tackle complex problems, and provide strategic advice and designs.
Be involved in all stages of the software lifecycle, from building and testing to deploying changes and maintaining systems.
Build trusted relationships with customers and partner with them for success.
Work on end-to-end services, spanning customer sites and platforms.
Collaborate with a talented team of professionals.
Embrace an entrepreneurial mindset and take ownership of responsibilities.
Seek innovative solutions.
Focus on quality, robustness, and security.
Implement cutting-edge tools to enhance operations, improve reliability, and gather feedback.
Identify and mitigate common operational issues to deliver seamless customer experiences.

Requirements

10+ years of experience in operational management, including incident management and escalations.
Experience with design and implementation of application monitoring to ensure reliability and performance meets or exceeds business goals.
Experience implementing strategies to cap operations load and to handle overflow using appropriate tooling and metrics.
Experience defining service level indicators and objectives in collaboration with stakeholders, business, development, DevSecOps and Operations teams.
Solution and design experience in an enterprise environment: Windows server, Linux server (RHEL is preferred), UNIX (AIX, Solaris).
Experience with Windows server, storage, and Hyperscaler Cloud (AWS, Azure, Google Cloud Platform).
Experience with public cloud platforms such as AWS, OpenShift, Azure or GCP.
Experience working with Data format and Scripting languages JSON, YAML, Bash and/or PowerShell.

Skills

Operational management
Incident management
Escalations
Application monitoring
Reliability
Performance
Operations load capping
Overflow handling
Tooling
Metrics
Service level indicators (SLIs)
Service level objectives (SLOs)
Stakeholder collaboration
Business collaboration
Development collaboration
DevSecOps collaboration
Operations collaboration
Solution design
Enterprise environment design
Windows server
Linux server
RHEL
UNIX
AIX
Solaris
Storage
Hyperscaler Cloud
AWS
Azure
Google Cloud Platform
Public cloud platforms
OpenShift
Data format
JSON
YAML
Bash
PowerShell
Ansible
Terraform
Python
Distributed technologies
Dynamic resource management frameworks
Kubernetes
Open-source tooling
Prometheus
Grafana
Loki

Location

Global

Work Type

Hybrid

Experience Level

10+ years of experience in operational management

Education Level

BS degree in Computer Science, Engineering, or other highly technical, scientific discipline

Benefits

Be Well programs designed to support financial, mental, physical, and social health.
Access to cutting-edge learning opportunities, including certifications with Microsoft, Google, and Amazon.
Coaching and hands-on experiences.

About the Company

Kyndryl runs and reimagines mission-critical technology systems that drive advantage for leading businesses.
We are at the heart of progress, enabling smarter decisions, faster innovation, and a lasting competitive edge through proven expertise and AI-powered insight.
Kyndryl has a global footprint.
Our culture is built on kinship, focusing on ensuring all Kyndryls feel included and welcoming people of all cultures, backgrounds, and experiences.
We believe in growth and are excited to see what candidates can bring.
A sense of belonging—being a valued, respected, trusted member of the team—is fundamental to our culture.
Kyndryl is dedicated to welcoming everyone, enabling individuals to thrive and contribute to a culture of empathy and shared success.
We achieve progress the world depends on, with purpose.
We are committed to sustainable progress for our customers and supporting the communities where we work and live.

Equal Opportunity

We welcome people of all cultures, backgrounds, and experiences.
Even if you don’t meet every requirement, we encourage you to apply.
Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.