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About the Role

As a Personal Banker, you will advocate Beyond Bank Australia’s core values and deliver exceptional service to members, aligned with the Member Ownership Strategy while achieving individual performance targets.

Responsibilities

• Provide a local member owned banking experience to new and existing members.
• Proactively connect members needs to Beyond Bank’s offerings through excellent listening skills.
• Manage general enquiries and provide sound advice and information to our members.
• Contribute to a high achieving team environment with your commitment to success and strong work ethic.
• Manage customer bank accounts, including opening, closing, and overseeing transactions.
• Proactively assist members to identify short, medium, long-term needs and aspirations, and act on this information through proficient use of Banking Reviews and future follow ups.
• Provide timely advice on our range of financial products and services, offer personal banking solutions that meet members’ needs and are relevant to their life stage goals utilising the Beyond Bank Exceed model.
• Assist members with unsecured lending options, including personal loans and credit cards, providing clear information on terms, conditions, and repayment plans.
• Assist members with secured lending products such as home loans and car loans, ensuring they understand the features, benefits, fees, and charges, terms and conditions, and overall value created from the products and services presented.
• Ensure members understand features, benefits, fees and charges, terms and conditions and overall value created from the products and services you present.
• Collaborate with specialists in the business to deliver the best solution for the member.

Requirements

• Exhibit Resilience, Drive, and Passion: Show a relentless attitude towards achieving goals and overcoming challenges.
• Leverage Customer Service Experience: Utilise your background in customer service, retail, sales, and/or banking to excel in your role.
• Commit to Success: Demonstrate a strong work ethic and dedication to achieving excellence.
• Help our Members meet their Financial Goals: Be relentless in wanting to reach out to our members to help understand their goals and help them achieve these through offering account and lending solutions and identifying ways for them to budget better.
• Build Lasting Relationships: Foster lasting customer relationships and serve the local community with enthusiasm. Learning to describe products and match them to customer needs.
• Achieve Sales Targets: Excel in achieving individual performance targets by mastering scorecards across key areas such as member satisfaction, engagement, sales, and more.
• You're a caring and customer-focused person excited to learn and grow.
• You value integrity, especially when handling customer information.
• Your teamwork and commitment to improvement will help us prioritise our members' needs and satisfaction.
• Demonstrated experience in customer service environment, retail, sales and/or banking.
• Banking or Financial services experience desirable, but not essential.
• The process can include a phone screen, video screen, virtual or face-to-face interview, psychometric testing, and all relevant background checking.
• Some positions may require undergoing 4 weeks of mandatory full training.
• By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

Skills

• Excellent customer service skills
• A passion for building lasting relationships and serving the local community
• Able to work in a dynamic customer service environment
• Excellent problem solving and analytical skills

Location

• Rouse Hill, NSW

Work Type

• Permanent Full-time

Experience Level

• 75 hours per fortnight

Salary/Compensations

• $76,000 - $81,000 FTE including superannuation

Benefits

• Our branch employees receive an additional 6 days of paid leave per year
• Additional 3 paid work-life balance days
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

About the Company

• Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage.
• We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally.
• Our vision is to create better lives by caring for our members and communities.
• Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact.
• We are proud to use our business to drive positive outcomes that benefit our members, communities and people.
• Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.
• The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.
• As a certified B Corp we are using our business as a force for good.

Equal Opportunity

• We welcome candidates that reflect the diversity of the communities in which we operate.
• We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
• Beyond Bank is committed to creating an accessible recruitment process and employment experience.
• If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]