Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an experienced Receptionist, you will work closely with clinicians by managing appointments and booking inquiries, and handling incoming phone calls. You will contribute to the culture of the Dental Centre as an HCF brand advocate by providing high-quality clinical care and building rapport with patients and colleagues.

Responsibilities

• Provide courteous, prompt, and correct responses to all inquiries.
• Handle bookings and manage appointments.
• Raise accounts and receipt payments.
• Comply with HCF Dental Quality Management System and HCF policies and procedures.
• Maintain a clean and safe clinical environment.
• Support the Practice Manager and Dentist's in fostering teamwork and efficient running of the dental centre.

Requirements

• Proven experience in a customer-facing receptionist role.
• Previous experience working in a dental centre is highly regarded.
• Experience in maintaining appointment booking and account systems.
• Demonstrated understanding of computerized dental systems (Dental4Windows or Oasis) is highly regarded.
• Strong communication skills to build rapport with patients.
• Good time management and high attention to detail.
• Excellent listening skills and teamwork mentality.
• Experience with many different types of insurance and their coverage plans.

Skills

• Customer service
• Appointment management
• Billing and payment processing
• Communication
• Time management
• Attention to detail
• Teamwork
• Insurance knowledge

Location

• Bondi

Work Type

• Part-time
• 3 days per week

Benefits

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs (workshops, fitness classes, flu vaccinations, skin checks)
• Discounts on HCF products (life, pet, travel insurance)
• Discounts at Fitness First gyms
• Discounts on eyecare products

About the Company

• HCF's purpose is to bring a human touch to healthcare.
• Since 1932, HCF has been putting members and their health first.
• Australia’s largest not-for-profit health fund covering 2 million members with health, life, travel and pet insurance.
• Vision is to make healthcare understandable, affordable, high quality and member centric.
• Aims to be true health partners to members, guiding their healthcare choices.
• Values: Step Forward, Walk in Their Shoes, Stay Human, Make It Better, Get There Together.
• Invested in people and teams to ensure they are equipped to reach career goals.
• Helps team members expand skill sets and develop personally through courses, transfers, secondments, or promotions.

Equal Opportunity

• Embrace diversity as strength.
• Committed to maintaining an inclusive and collaborative work environment.
• Workplace is welcoming and safe for all employees, irrespective of age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.