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About the Role

Zafin's platform, powered by AI, unifies enterprise data to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings. This role involves leading and enabling successful program delivery through active engagement, collaboration, and accountability, acting as a bridge between technical and business stakeholders, and championing the customer experience.

Responsibilities

Lead and enable successful program delivery through active engagement, collaboration, and accountability.
Drive delivery excellence across teams by fostering a hands-on, solution-oriented culture.
Act as a bridge between technical and business stakeholders, ensuring alignment on goals, outcomes, and timelines.
Champion the customer experience by anticipating challenges, resolving issues proactively, and ensuring smooth execution through all phases of delivery.
Strengthen internal capability by mentoring and coaching team members, building shared understanding of our delivery model, and embedding best practices.
Reinforce Zafin’s commitment to partnership through collaboration, transparency, and technical credibility.
Promote continuous improvement in how we plan, communicate, and execute.
Lead cross-functional teams in end-to-end delivery of complex programs.
Facilitate collaborative working sessions to co-create solutions, resolve issues, and drive shared ownership.
Ensure program objectives, deliverables, and timelines are met with a focus on quality and customer satisfaction.
Engage during critical delivery periods to maintain continuity and support.
Serve as a trusted advisor to customer stakeholders, ensuring their priorities are clearly understood and addressed.
Partner with support and operations teams to ensure rapid issue resolution and a seamless customer experience.
Represent the voice of the customer internally to influence continuous product and process improvement.
Maintain a strong grasp of Zafin’s products, architecture, and delivery model to ensure informed decision-making.
Collaborate with technical leads to identify opportunities to strengthen delivery processes, tooling, and integration.
Encourage innovation and knowledge-sharing across teams to enhance delivery capability.
Build a high-performance environment through mentorship, feedback, and empowerment.
Drive collaboration across business, delivery, and technical streams to align on outcomes and mitigate risks early.
Foster a culture of accountability, learning, and shared success.
Provide clear, concise reporting to stakeholders on status, risks, and issues.
Ensure governance frameworks are applied consistently and adapted as needed to support program success.

Requirements

Minimum of 10 years in banking or financial services with a focus on corporate and institutional clients.
Solid understanding of business concepts and issues, preferably in banking, core banking, core modernization, pricing & billing, in retail and/or corporate and commercial banking.
Hands-on experience in implementing enterprise-level banking software solutions.
Demonstrated leadership skills with the ability to inspire and motivate teams to achieve goals.
Excellent communication, negotiation, and problem-solving skills.
Proven track record of delivering results in a fast-paced, dynamic environment.
Knowledge of relevant industry regulations, compliance requirements, and quality standards.

Skills

AI-powered architecture
Data unification
Product innovation
Pricing innovation
Deal management
Billing automation
Customer offering personalization
Program delivery
Collaboration
Problem-solving
Mentoring
Coaching
Best practices
Technical credibility
Continuous improvement
Cross-functional team leadership
Customer experience
Technical understanding
Governance
Reporting

Location

Hybrid

Work Type

Hybrid

Experience Level

10+ years

Benefits

Competitive salaries
Annual bonus potential
Generous paid time off
Paid volunteering days
Wellness benefits
Robust opportunities for professional growth and career advancement

About the Company

The world’s top banks use Zafin’s integrated platform to drive transformative customer value.
Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

Equal Opportunity

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.