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About the Role

Williams Sonoma is seeking a results-driven, customer-focused, and dynamic Assistant Store Manager to deliver exceptional customer service, lead an outstanding team, and inspire great performance. This is a permanent, full-time position.

Responsibilities

• Identify opportunities, develop and execute strategies, and analyse daily, weekly, and monthly reports to achieve KPIs
• Set daily, weekly, and monthly sales goals
• Support company promotions and sales events
• Coach and develop team members to drive individual and team performance
• Provide exceptional customer service to achieve world-class service standards
• Drive our Design Services business area by motivating associates
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy

Requirements

• Bring retail leadership experience, ideally in homewares or specialty retail
• Are passionate about customer service and enhancing our customers’ lives at home
• Love to coach, mentor, inspire, and help grow your team to meet and exceed goals
• Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box
• Have proven success in achieving results both independently and through others by creating a spirit of teamwork
• Are not afraid to go above and beyond to exceed customers’ expectations and close sales
• Have excellent communication, organisational, and leadership skills
• Possess critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Are able to independently lead yourself and others to achieve results
• Ability to be mobile in the store and back-of-house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
• Only candidates with permanent work rights in Australia will be considered

Skills

• Customer service
• Leadership
• Sales
• Coaching
• Mentoring
• Communication
• Organisation
• Critical thinking

Location

• Bondi Junction

Work Type

• Permanent
• Full-time

Experience Level

• Retail leadership experience

Benefits

• Generous employee discounts
• Paid parental leave
• Access to a confidential Employee Assistance Program
• Career growth opportunities
• Supportive, collaborative team culture
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

About the Company

• Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home.
• Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
• Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.
• In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea.
• He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America.
• Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today.
• In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home.
• Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.
• Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings.
• Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.
• Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.