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About the Role

As a Senior Architect, Dynamics 365 CRM & Power Platform with Insight, you will own and drive challenging projects and work with customers to understand functional and business requirements and design appropriate solutions. We will count on you to be an SME for strategic client opportunities and provide leadership and technical support to your teammates.

Responsibilities

• Assisting with developing new solution offerings, including training plans and sales enablement
• Researching and evaluating client systems and architecture; drawing conclusions; and developing recommendations in accordance with engagement objectives
• Discussing project scope and budget with the customer and directing project scope to be able to be implemented on time and budget without sacrificing quality
• Acting as a team lead on large engagements taking ownership of the project outcome and quality
• Identifying and resolving project issues with clients
• Writing proposal components or letters of understanding, as needed, and responding to RFPs and other marketing situations
• Working with internal personnel to define service opportunities, and develop standards of delivery, templates, and standard work products to meet internal and external delivery expectations
• Leading identification of business and technical requirements
• Implementing technologies and solutions based on designs
• Planning own and team’s work to meet given objectives and processes
• Demonstrating analytical and systematic approach to problem solving and mentoring team members to follow this/her approach

Requirements

• Extensive experience in designing, developing, and implementing Dynamics 365 solutions tailored to complex business requirements
• Proficiency in integrating Dynamics 365 with other enterprise systems and data sources, ensuring seamless interoperability and data flow
• Work with our customers to understand functional and business requirements and make appropriate technology recommendations
• Strong technical leadership and architectural expertise, with a proven track record of guiding project teams and ensuring adherence to best practices
• Excellent written and verbal communication skills with the ability to articulate both technical and abstract concepts in a clear and concise manner
• Highly developed conceptual and analytical skills combined with sound judgement
• Ability to write quality high level and detailed architectural diagrams, strategic roadmaps and technical documentation that communicate customer vision
• Understanding of project budgets, financials, and commercials
• Ability to manage and mentor other team members
• Deliver strategic consultancy services including enterprise maturity assessments, roadmaps and technology platform evaluations.
• Develop and maintain effective customer and user relationships, including representing Insight at conferences, User Groups and other marketing/PR activities as appropriate
• Previous consulting/professional services experience is required
• Expert level understanding of at least 2 of the Dynamics 365 First Party Applications
• Experience with cloud platforms such as Microsoft Azure, including knowledge of Azure DevOps and resource management
• Expertise in security and compliance practices, particularly in relation to data privacy and governance within cloud-based solutions
• In-depth knowledge of system scalability, reliability, and performance optimisation within the Dynamics 365 platform
• Experience with complex CRM configuration and customisation including integration and data migration.
• Experience in Dynamics CRM functional consulting
• Familiarity with Power Platform tools (Power BI, Power Apps, Power Automate) to enhance business process automation and reporting
• Best practice and implementation with Application Lifecycle Management
• Experience with Power Platform Centre of Excellence Toolkit

Skills

• Dynamics 365 CRM
• Power Platform
• Microsoft Azure
• Azure DevOps
• Data Privacy
• Data Governance
• CRM Configuration
• CRM Customisation
• Integration
• Data Migration
• Power BI
• Power Apps
• Power Automate
• Application Lifecycle Management
• Power Platform Centre of Excellence Toolkit

Location

• Melbourne

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President’s Club
• Volunteer Leave and Work Life Balance days
• Work-From-Anywhere Program for up to 4 weeks per year
• Employee Stock Purchase Plan
• Corporate discounts

About the Company

• Insight is not just a tech company; it is a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
• 14,000+ engaged teammates globally
• #15 Best Workplace™ in Technology and #22 Best Workplaces™ in Australia
• #34 in IT on Fortune’s World's Best Workplaces™ list
• Recognised as a Great Place to Work in 13 countries
• $8.25 billion in revenue
• Received 35+ industry and partner awards in the past year

Equal Opportunity

• Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
• At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!