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About the Role

As a leader of the network operations team within the Cloud & IT Outsourcing Department, you will oversee the stable operation of customer network environments. This role involves promoting the standardization and automation of operational processes, driving continuous improvements in operational quality and cost optimization, fostering team development, and strengthening collaboration with overseas offshore teams.

Responsibilities

Lead enterprise network operations.
Manage a network operations team of several to about 10 members.
Promote standardization and optimization of operational processes.
Design, implement, and operate advanced operational automation.
Define, manage, and continuously improve SLAs.
Handle escalations for incident and problem management.
Conduct operational reviews and reports with customers.
Direct complex fault troubleshooting and propose solutions.
Develop and execute operational improvement roadmaps.
Advise on new construction projects from an operational perspective.
Collaborate with and guide domestic and international vendors/offshore teams.

Requirements

Over 5 years of network operations experience.
Over 1 year of experience as an operations team leader.
Experience in designing and improving ITIL-based operational processes.
Operational knowledge of security devices.
Customer interaction and operational reporting experience.
Ability to read English documents and communicate basically via English email.

Skills

SD-WAN
Cloud networking
Network design
Network construction
Network solution implementation
Advanced operational automation design and implementation
DevOps practices
SRE (Site Reliability Engineering) knowledge and practice
Collaboration with offshore operations teams
Service management
Business improvement
Cost reduction proposals and achievements
Communication in English (meetings)
Cato Networks solution implementation and operation

Location

Remote
Hybrid

Work Type

Full-time

Experience Level

5+ years of network operations experience
1+ year of team leadership experience

Education Level

Network-related certifications (IPA, various vendor certifications, etc.)
ITIL Foundation/Expert
PMP

About the Company

DXC Technology believes that strong community connections are key to success.
DXC's work model offers flexibility to support employee well-being, productivity, individual work styles, and living environments, while emphasizing in-person collaboration.
DXC is committed to creating an inclusive environment where everyone can thrive.
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.
With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's complex technology estates.
Learn more on dxc.com.

Equal Opportunity

DXC is committed to creating an inclusive environment where everyone can thrive.
Recruitment fraud is a scam where fraudulent job offers are provided to job seekers, typically through online services such as fake websites or unsolicited emails impersonating companies. These emails may ask recipients to provide personal information or make payments as part of an illegal recruitment process. DXC does not extend employment offers via social media networks and never asks applicants for money or payments at any point in the recruitment process. We also do not ask job seekers to purchase IT equipment or other equipment on our behalf. Learn more about recruitment fraud here.