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About the Role

As a Reservations Agent, you will play a key role in creating outstanding first impressions by delivering warm, personalised service and assisting guests with their accommodation enquiries and bookings. You will be responsible for managing reservations, providing detailed knowledge of hotel offerings, and helping guests find the perfect experience to suit their needs. Through genuine care and attention to detail, you will help bring the Four Seasons service experience to life from the very first interaction.

Responsibilities

Manage guest accommodation reservations and enquiries via phone, email, and other communication channels.
Provide personalised recommendations on room types, hotel facilities, packages, and services.
Build meaningful connections with guests by understanding their preferences and travel needs.
Accurately process bookings, modifications, cancellations, and guest requests.
Maintain detailed and accurate reservation records within hotel systems.
Collaborate with Front Office and other hotel departments to ensure a seamless guest experience.
Identify opportunities to enhance guest stays through thoughtful recommendations and upselling.

Requirements

A passion for hospitality and creating exceptional guest experiences.
A warm, professional, and engaging communication style.
Excellent verbal and written communication skills.
Strong attention to detail and organisational skills.
Previous experience in Reservations, Guest Services, Contact Centre, or hospitality is preferred.
Experience using the OPERA Property Management System (PMS) is highly regarded.
The ability to multitask and thrive in a fast-paced environment.
Flexibility to work a rotating roster, including weekends and public holidays.

Skills

Reservations Management
Guest Services
Customer Relationship Management
Communication Skills
Attention to Detail
Organisational Skills
Multitasking
Upselling
OPERA Property Management System (PMS)

Location

Sydney

Work Type

Full-time
Rotating Roster

Experience Level

Previous experience in Reservations, Guest Services, Contact Centre, or hospitality is preferred.

Benefits

Competitive wages
Comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Our purpose is to create impressions that will stay with you for a lifetime.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.