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About the Role

This Employee Relations Manager position is part of the Talent Tech and Operations (TTO) team based in Amsterdam. The role involves leading and managing complex employee relations matters while building structured, scalable solutions. You will partner with HR business partners, employee services, legal partners, and employees to resolve issues and drive preventative measures.

Responsibilities

• Partner with HRBPs, Legal, and Inclusion to design and embed ER guidelines and workflows that are fair, efficient, and built to scale.
• Identify root causes and systemic trends to address issues upstream, before they become cases.
• Act as a trusted advisor to people managers, helping them handle sensitive situations with confidence and consistency.
• Lead and manage complex employee matters across performance, sickness, disciplinary, and investigations — ensuring timely, well-documented, and legally sound outcomes.
• Collaborate with Legal and HRBPs to ensure alignment with employment law across EMEA jurisdictions.
• Apply a consistent, structured approach to employee concerns while exercising sound judgment in ambiguous situations.
• Track and analyze employee relations trends to identify patterns, surface risks, and measure the impact of ER interventions.
• Use clear, data-informed insights to drive continuous improvement in ER processes, ensuring they remain effective as the business evolves.

Requirements

• Strong knowledge of employment law and the ability to apply this knowledge to practical, business-focused solutions.
• Experience across different corporate functions (Tech, Finance, Marketing, Human Resources, and Sales).
• 5 or more years of experience in employee relations or HR, with a strong focus on performance management, investigations, and risk mitigation.
• Previous employee relations experience in the Netherlands, United Kingdom or Poland. Exposure to other EMEA markets is a bonus.
• Bachelor's degree or equivalent relevant experience.
• Proven experience developing and implementing scalable employee relations processes.
• Excellent problem-solving and analytical skills with the ability to provide sound judgment in complex situations.
• Proven ability to build trust across all levels of an organization, driving high-performance outcomes through accountability and structured guidance.
• Experience partnering with senior leadership to drive alignment on employee relations strategy and outcomes.
• Structured system-thinker: You have a structured approach and enjoy creating, refining, and scaling processes that enhance performance and mitigate risk.
• Ability to deal with ambiguity: Comfortable working in an evolving environment with continuous change while leading with systems thinking.
• Results-Driven: Operate with a high level of accountability, always focusing on delivering solutions that support the business and maintain fairness.
• Process Oriented Thinker: Able to identify and analyze trends, proactively addressing issues before they escalate.
• Data-Informed: Rely on data to guide decisions, providing clear insights and solutions that support continuous improvement.
• Integrity and Professionalism: Handle sensitive information with discretion, ensuring confidentiality and building trust across the organization.

Skills

• Employee Relations
• HR
• Performance Management
• Investigations
• Risk Mitigation
• Employment Law
• Problem-solving
• Analytical Skills
• Judgment
• Trust Building
• Accountability
• Systems Thinking
• Data Analysis
• Process Improvement

Location

• Amsterdam

Work Type

• Full-time

Experience Level

• 5 or more years of experience

Education Level

• Bachelor's degree or equivalent relevant experience

About the Company

• Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages.
• Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
• It's an exciting time at Netflix as we continue to expand our business globally. We are revolutionizing the way people watch their favorite shows and movies, and building our own library of original Netflix content for all to enjoy.
• Visit our Culture Memo and Long-Term View to learn more about our unique Netflix culture and our bold goals for the future.
• At Netflix, we are driven by a culture of high performance and accountability. Our people are our greatest asset, and as a part of our Employee Relations team, you'll play a crucial role in maintaining a work environment that fosters performance, trust, and responsibility.
• This is a unique opportunity to shape a consistent and scalable employee relations approach that aligns with our mission and ensures an inclusive and effective workplace.

Equal Opportunity

• We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.
• We approach diversity and inclusion seriously and thoughtfully.
• We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.