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About the Role

Docusign is seeking a Lead Product Manager to own the product strategy for a unified engineering metrics platform. This role will focus on answering whether AI adoption is improving developer productivity by creating a single source of truth for various engineering data points and informing AI investment decisions with evidence.

Responsibilities

• Design and own a system that integrates data from multiple sources (source control, CI/CD, code review platforms, incident management, AI tools) into a single, queryable destination.
• Ensure the platform is flexible enough to support metric exploration and iteration.
• Work with engineering leaders to define what productivity means for your organization.
• Conduct interviews and surveys to understand how developers and leaders think about productivity.
• Establish baseline measurements before AI adoption.
• Identify leading and lagging indicators, test hypotheses, and iterate on metric definitions based on feedback and validation.
• Build visibility into the total cost of AI adoption (direct and indirect).
• Create mechanisms to compare productivity changes against cost.
• Identify which cohorts, tools, and use cases show highest ROI vs. low/negative ROI and surface early warning signals.
• Develop decision frameworks for go/no-go tool adoption and resource allocation.
• Design dashboards for different audiences (leaders, teams, individuals, executives).
• Build feedback loops to refine metrics based on usage and impact and surface actionable insights.
• Build organizational capability and knowledge around AI adoption.
• Develop and share best practices for AI tool usage, prompt engineering, code review of AI-generated code, security considerations, and ethical use.
• Create learning resources (guides, training, case studies) that help developers use AI effectively.
• Facilitate knowledge sharing across teams about what's working and what isn't.
• Help the organization move from "we have AI tools" to "we know how to use them well".
• Validate assumptions about AI impact through ongoing feedback and data.
• Identify when metrics aren't capturing real productivity shifts or business impact.
• Demonstrate willingness to pivot measurement approach.
• Conduct regular quarterly reviews to compare cost and productivity trends and identify divergences and adjust strategy.

Requirements

• 12+ years of related experience with a Bachelor's degree or 8 years of related experience with a Master's degree in product management, analytics, or technical program management.
• Experience building measurement, analytics, or data-driven platforms.
• Experience with software engineering practices (CI/CD, code review, incident management).
• Experience with cross-functional leadership and success working with engineering, data, and executive stakeholders.
• Experience presenting complex analysis to both engineers and executives.
• Comfort with ambiguity and iteration; proven ability to define metrics that drive decisions.

Skills

• Product Management
• Analytics
• Technical Program Management
• Measurement platforms
• Data-driven platforms
• Software engineering practices
• CI/CD
• Code review
• Incident management
• Cross-functional leadership
• Stakeholder management
• Complex analysis presentation
• Developer tools
• Engineering productivity measurement
• AI tooling
• LLM integration
• ROI analysis
• Business case development

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Lead
• 12+ years of related experience with a Bachelor's degree
• 8 years of related experience with a Master's degree

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• California: $186,100.00 - $300,550.00 base salary
• Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

About the Company

• Docusign brings agreements to life.
• Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
• With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
• Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

• Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
• We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
• Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
• It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
• We encourage great talent who bring a range of perspectives to apply for our open positions.
• Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
• We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.